Operations Manager

Operations ManagerCulligan seeks an individual experienced in customer-focused positions to act as an Operations Manager. This position reports to the dealership's general manager and is responsible for managing all service, route, and warehouse personnel. The Operations Manager will implement policies, procedures, and systems to ensure efficient and effective customer service that exceeds the customer's expectations.Responsibilities:Supervise daily operations for Service Technicians, Route Drivers, and Warehouse StaffManage efficient routing of deliveries and service callsConsistently administer company policies and procedures within the branchPerform daily reviews with individual Service Technicians, Route Drivers, and StaffAssign, schedule, and review all daily service work, deliveries, and warehouse activitiesMaintain performance standards for call-backs, stops per day, and overall productivityCoach and counsel employees and address performance issues in a timely mannerRespond promptly to all customer inquiries, including any negative customer situationsComplete basic installation and removal of water treatment equipmentAdhere to and uphold all company safety guidelines and safe work practicesMaintain an organized and neat warehouseManage, maintain, and secure equipment inventory and suppliesQualifications:3-5 years of front-line supervisory or management experienceWater treatment experience or plumbing background preferredWorking knowledge of Microsoft Office programs, specifically Excel, Outlook, and WordValid driver's license and all state-mandated special motor vehicle operations certificatesStrong communication and customer service skillsAbout CulliganAs the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Headquartered in Rosemont, Illinois, Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems. Compensation: $60,000.00 - $80,000.00 per yearGreat tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.