Uncharted - Department Manager Operations

**KEY RESPONSIBILITIES:**Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service o **Greet** and welcome every customer warmly and with enthusiasm o **Understand** customer needs by asking open-ended questions o **Explain** product features and benefits in relation to the customers' needs by providing in-depth product knowledge o **Suggest** additional items to build onto sales by utilizing effective selling techniques o **Thank** the customer sincerely and invite them to return and shop with us again* Be a TPS Brand Ambassador* Build customer loyalty by being friendly, attentive and respectful of customers* Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs* Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required* Professional attire, demeanor, appearance and compliance to company dress code required* Demonstrate the ability to make decisions with sound judgement, and in the best interest of the customer, store team, and business* Demonstrate a commitment to training and development utilizing all training resources available* Demonstrate initiative to cross train in all departments to support bench strength in department leadership* Continually train and coach associates' on merchandising/operational tasks, company expectations, and GUEST service standards* Lead and execute completion of company directives within appropriate time frames* Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partners* Maintain awareness of all current promotions and process them correctly at the POS* Champion new product launches by being the material expert in new product information* Ensure all marketing and promotion signage is up to date and placed correctly* Ensure all means of communication (Smart Sheet, email, etc.). are acted upon in a timely manner* After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)* Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.* Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store events* Complete all tasks/directions directed by the Store Team Leader, Merchandiser or District Manager* Comply with all company policies and procedures**JOB REQUIREMENTS:*** Previous experience in specialty retail is preferred* Demonstrate an ability to multitask while being attentive to customers* Ability to adapt to and lead change* Proficient in using Microsoft Office and POS Systems* Ability to be mobile on the sales floor and/or stock room for extended periods of time* Ability to work a flexible schedule to include nights, weekends, and holidays* Ability to work well, and be a leader, in a team environment* Possess resourcefulness and initiative to problem solve, operate strategically, and act as a team builder* Ability to work autonomously while paying strong attention to detail* Ability to be mobile on the sales floor and/or stock room for extended periods of time* Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques #J-18808-Ljbffr Uncharted