Inbound Call Center Representative

Tax Procedures Specialist

Pay: $22.00/hour

In this role you will:

• Learn about a variety of tax procedures including tax filing and payment requirements.
• Provide best in class customer service to taxpaying customers by phone in a fast-paced call center environment.
• Apply knowledge acquired in training and utilize resources to analyze and solve problems.
• Respond to a variety of tax types inquiries.
• Access data utilizing basic computer skills.
• Communicate professionally using correct grammar, spelling & punctuation.
• Comply with all ethical and confidentiality requirements.

What You'll Need for Success:

• High School Diploma/GED
• High-energy – optimism – teamwork – collaboration
• Someone who provides open, honest, and positive communication.
• A continuous learning and improvement – let's get better every day … together approach.
• A team member who speaks up if you don't understand or need more information.
• Proven ability to provide customer service by telephone in a high-volume call center.
• Proven ability to communicate both orally and in writing using correct grammar, spelling, and punctuation.
• Ability to analyze, research and problem-solve using various resources.
• Ability to learn to learn, understand, and apply ethics and confidentiality laws.