Inbound Call Center Representative
$22 per hourVergence Group
Tax Procedures Specialist
Pay: $22.00/hour
In this role you will:
- Learn about a variety of tax procedures including tax filing and payment requirements.
- Provide best in class customer service to taxpaying customers by phone in a fast-paced call center environment.
- Apply knowledge acquired in training and utilize resources to analyze and solve problems.
- Respond to a variety of tax types inquiries.
- Access data utilizing basic computer skills.
- Communicate professionally using correct grammar, spelling & punctuation.
- Comply with all ethical and confidentiality requirements.
What You'll Need for Success:
- High School Diploma/GED
- High-energy – optimism – teamwork – collaboration
- Someone who provides open, honest, and positive communication.
- A continuous learning and improvement – let's get better every day … together approach.
- A team member who speaks up if you don't understand or need more information.
- Proven ability to provide customer service by telephone in a high-volume call center.
- Proven ability to communicate both orally and in writing using correct grammar, spelling, and punctuation.
- Ability to analyze, research and problem-solve using various resources.
- Ability to learn to learn, understand, and apply ethics and confidentiality laws.
Vacancy posted 1 day ago
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