Furniture Quality Control Manager - Dayton

Job Description

Job Description

Furniture Quality Control Manager – Dayton

Diakon Logistics provides white-glove, last-mile delivery solutions for leading furniture and appliance retailers nationwide. Come join our growing company, where we are deeply committed to our employees’ development and fostering an internal promotional structure that rewards dedication and growth.

We are seeking an experienced Furniture Quality Control Manager to assess the quality and performance of our furniture delivery and assembly operations. This role is critical in ensuring customer satisfaction, contractor accountability, and operational excellence across all delivery teams. The ideal candidate will have hands-on experience as a furniture delivery and assembly contractor and possess the expertise to validate and manage third-party contractor performance.

Key Responsibilities

• Contractor Validation & Onboarding
  • Evaluate and validate the qualifications, experience, and work quality of new delivery contractors, drivers, and assembly helpers before engagement
  • Develop and implement standardized assessment criteria for contractor performance evaluation
• Quality Assurance & Ride-Along Audits
  • Conduct regular ride-along observations with delivery and assembly teams to assess performance, identify gaps, and ensure compliance with company standards
  • Document observations and provide detailed performance feedback to contractors and internal teams
  • Monitor safe handling practices, customer interactions, and assembly accuracy during field visits
• Performance Monitoring & Reporting
  • Track key performance metrics including delivery timeliness, damage rates, assembly quality, and customer satisfaction scores
  • Generate comprehensive quality reports and provide recommendations for continuous improvement
  • Identify trends in performance issues and develop corrective action plans
• Training & Development
  • Provide coaching and training to contractors and teams on company standards, best practices, and quality expectations
  • Share best practices across the contractor network to improve overall performance
• Customer Satisfaction & Issue Resolution
  • Investigate customer complaints related to delivery and assembly quality
  • Work with contractors to resolve issues and prevent recurring problems

Required Qualifications

• Minimum 3-5 years of hands-on experience as a furniture delivery and/or assembly contractor
• Demonstrated ability to evaluate and validate work quality of delivery and assembly operations
• Proven experience conducting ride-along audits or field assessments of contractor/driver performance
• Strong knowledge of furniture delivery best practices, safety protocols, and assembly standards
• Excellent communication and interpersonal skills
• Ability to drive frequently and travel to field locations
• Valid driver's license with a clean driving record
• Strong organizational and documentation skills

Preferred Qualifications

• Prior experience in a quality control, operations management, or supervisory role
• Experience with delivery management software or quality tracking systems
• Background in training and mentoring teams

Personal Attributes

• Detail-oriented and committed to quality excellence
• Strong problem-solving abilities and critical thinking skills
• Collaborative approach to working with internal teams and external contractors
• Professional demeanor and ability to provide constructive feedback
• Commitment to continuous improvement and industry best practices

Physical Requirements

• Ability to ride along on delivery and assembly calls, which may require sitting in vehicles for extended periods
• Ability to observe assembly work, which may require standing, bending, or brief physical exertion
• Ability to frequently travel to field locations throughout the service area

Salary: $55,000 - 65,000/year, DOE; plus bonus potential

Diakon offers vehicle allowance for field travel, competitive wages and bonuses, medical benefits, 401(k) plan with match, and paid vacations and holidays to full-time employees.