Client Services Coordinator

Client Services Coordinator

Everett - 70 - Everett, WA 98201

Overview

Salary Range $22.08 - $33.77 Hourly Position Type Full Time Job Shift Day

Description

Lifelong is a community health organization on a mission to make health and food accessible. We remove barriers to health with relentless compassion so that no one faces illness and injustice alone.

We lead with heart. Our respect for people drives our mission. For 40 years, Lifelong has fought health inequities so that everyone has the opportunity to thrive. Our comprehensive services include food and nutrition, healthcare navigation, aging and disability support, and connection to housing and other vital resources.

Position Overview:

The Client Services Coordinator is central to the workflow and service delivery for our clients, community partners, vendors, and public. This position is the front-line customer service for all individuals accessing our Lifelong office and will assist with both client access to services and operational functions. In addition, the job provides essential coordination of building, IT, and safety features of the office.

This regular, full-time, non-exempt, union role is based in Everett, with onsite presence required 08:30AM 5PM Monday Friday.

Qualifications

Essential Duties:

Client Services Coordination:

• Answers main office phone line, transfers calls, process office mail and faxes.
• Assists clients, vendors, and the public in learning about and accessing agency services.
• Accepts and tracks both internal and external referrals for agency services.
• Contacts and prepares new clients for accessing services at Lifelong, including setting expectations, preparing for initial appointments, processing eligibility documents, and addressing barriers to services.
• Coordinates intakes with case managers, collects client's eligibility documentation and enters into client e-files and database. Completes eligibility assessments.
• Keeps all common areas clean, tidy, and welcoming and assists with preparing for office events.
• Manages front lobby, greets all visitors, and announces arrivals to staff.
• Assists staff with the distribution of supportive services, documenting services in usage log and database.
• Distributes information on community services to clients.

Office Coordination:

• Ensures office supplies are available and organized, completes supply orders, processes receipt of supplies, and follows up on any missing or incorrect supplies.
• Oversees shared office equipment, submits IT tickets, and acts as point person on all follow-up for IT tickets related to shared office equipment.
• Submits Facilities tickets and acts as point person for facilities communication, working with Facilities Supervisor through completion of office projects.
• Facilitates vendor visits for delivering supplies, completing repairs and maintenance, and other needs.
• Trains all office personnel on office safety, including onboarding and running periodic safety drills.
• Participates in Safety Committee meetings, inventories safety kits, and orders additional supplies as needed.
• Completes safety checklists for office and submits to safety committee as required.
• Collects and provide feedback to facilities supervisor on safety concerns and trends.

Core Competencies:

• Ability to communicate clearly and professionally in both verbal and written form: excellent customer service and networking skills.
• Comfortable working with individuals along the entire continuum of diversity, including but not limited to varying abilities, races, classes, gender identities, and sexual orientations.
• Demonstrated ability to work effectively under stressful conditions, exercising appropriate crisis management and de-escalation skills.
• Demonstrated ability to work independently, be a self-starter, and maintain organization of competing priorities.
• Proven ability to work collaboratively within a variety of systems while respectfully advocating with the appropriate parties for systemic improvements.
• Strong teamwork approach towards shared goals and high team morale.
• Proven ability to adapt to changing priorities and managing office workflow while maintaining strong client-centered care, demonstrating flexibility and adaptability.
• Working knowledge of Microsoft Word and Excel and experienced in database entry and electronic document storage with a high level of accuracy.
• Willingness to learn and grow as an employee, Lifelong staff person, and professional colleague, and to receive constructive feedback.

Education & Experience:

• High School graduate, or combination of related education and work experience.
• Previous experience in healthcare services office, advocacy organization, or related employment.

Benefits:

• Comprehensive medical, dental, and vision benefits
• Generous vacation (3 weeks your first year), sick leave, and 2 personal days a year
• 401(k) match
• Flexible spending accounts
• Life insurance options
• Long term disability
• Mass transit subsidy
• 15 paid holidays per year

Work Environment :

• All positions that involve in person work with clients are required to undergo a TB test within 30 days of starting employment and annually, or as required by program.
• Any offer of employment is contingent upon passing a criminal background check. Some programs may require additional background checks or frequency.
• This position operates in a professional office environment and requires extended periods of sitting at a desk and working on a computer. Occasional standing, walking, and light lifting of up to 20 pounds may be required to support office or event needs. The role may also involve occasional attendance at events or activities that take place outside of normal office settings or standard business hours.