Supervisor Case Management

Job Description

Job Description

This position is available fully remote in Washington State

Who we are

Community Health Plan of Washington is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to any actual or perceived protected characteristic or other unlawful consideration.

Our commitment is to:

• Strive to apply an equity lens to all our work.
• Reduce health disparities.
• Become an anti-racist organization.
• Create an equitable work environment.

About the Role

The Supervisor of Care Management provides clinical and administrative leadership to care management team(s). Responsible for direct daily oversight of both medical and behavioral health clinicians and non-clinical staff in the delivery of care management services to identified Plan members with a range of physical health, behavioral health, and social service needs. Implements care management programs and ensures program operations and documentation support regulatory standards.

To be successful in this role, you:

• Are committed to advancing diversity, equity, and inclusion across CHPW.
• Have a minimum of three (3) years clinical experience in an acute care or public health setting, AND a minimum of three (3) years as a case manager in a Accountable Care Organization (ACO), Managed Care Organization (MCO) , or Behavioral Health Organization (BHO) required, AND three (3) years supervisory or leadership experience in a healthcare or managed care setting preferred.
• Have a bachelor’s degree in nursing or a master’s degree in social work and/or a related behavior health field.
• Have a current, unrestricted RN license in the State of Washington OR a current, unrestricted LICSW license in the State of Washington.
• Have or will obtain a Case Management Certification within the first two (2) years of employment.
• Have experience with Microsoft Office applications such as Outlook, Word, and Excel.

Essential functions and Roles and Responsibilities:

• Prioritizes daily workflows, assignments, and triage priorities to meet state and Federal regulatory requirements and established organizational performance metrics.
• Monitors performance and productivity of team and team members to ensure guidelines are followed and goals are met.
• Facilitates collaboration with internal partners for a coordinated approach to care coordination for members.
• Supports regionalized care team structure to coordinate care across Integrated Managed Care (IMC) regions.
• Responsible for a strong understanding of health plan benefits for assigned line(s) of business.
• Participates in Care Management Rounds to support a productive and collaborative discussion and provide clinical input on cases.
• Responsible for onboarding new staff and monitoring performance to ensure competency of new skills.
• Conducts staff audits according to internal policies and procedures to identify opportunities for improvement and alignment with program expectations.
• Assists in the development of team metrics; implements workflows to achieve assigned metrics. Utilizes data to monitor clinician productivity.
• Assists management in the identification, implementation, and maintenance of standardized operations to ensure compliance standards are met.
• Works with management to establish efficiency and quality standards for the team; conducts routine audits and uses data to drive performance improvement.
• Reviews quality audits and shares results with associates in a timely manner; provides education and coaching to improve performance as needed.
• Ensures that staff are adequately trained to achieve goals and outcomes for the program. This includes onboarding new staff and ongoing training for existing staff.
• Assists in performing direct member outreach and care management activities as needed to support staff and the team.
• Employees are expected to report to work as scheduled, participate in all assigned meetings, and meet established performance and accountability standards.
• Other duties as assigned. Essential functions listed are not necessarily exhaustive and may be revised by the employer, at its sole discretion.

Knowledge, Skills, and Abilities:

• Ability to set performance expectations, coach for performance success, and achieve department and company objectives.
• Knowledge of substance abuse recovery and mental health care models.
• Knowledge of with Washington state Medicaid requirements, CMS Medicare care management, and special needs plan (SNP) requirements.
• Verbal and written communication skills.
• Organizational and time management skills
• Knowledge of regulatory and certification requirements and their impact on the organization such as Healthcare Effectiveness Data and Information Set (HEDIS), Consumer Assessment of Healthcare Providers & Systems (CAHPS), and National Committee for Quality Assurance (NCQA).
• Knowledge of criteria set, including Milliman and InterQual.
• Ability to work well in a team environment and maintain confidentiality.

Note: If you think you do not qualify, please reconsider. Studies have shown that women and people of color are less likely to apply to jobs unless they feel they meet every qualification. However, everyone brings different strengths to the table for a job, and people can be successful in a role in a variety of ways. If you are excited about this job but your experience doesn’t perfectly check every box in the job description, we encourage you to apply anyway.

As part of our hiring process, the following criteria must be met:

• Complete and successfully pass a criminal background check.

Criminal History: includes review of criminal convictions and probation. CHPW does not automatically or categorically exclude persons with a criminal background from employment. The applicant’s criminal history will be reviewed on a case-by-case basis considering the risk to the business, members, and/employees.

• Has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency.
• Vaccination requirement (CHPW offers a process for medical or religious exemptions)
• Candidates whose disabilities make them unable to meet these requirements are considered fully qualified if they can perform the essential functions of the job with reasonable accommodation.

Compensation and Benefits:

The position is FLSA Exempt and is not eligible for overtime and has a 10% annual incentive target based on company, department, and individual performance goals. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s job-related knowledge, skills, and experience among other factors.

CHPW offers the following benefits for Full and Part-time employees and their dependents:

• Medical, Prescription, Dental, and Vision
• Telehealth app
• Flexible Spending Accounts, Health Savings Accounts
• Basic Life AD&D, Short and Long-Term Disability
• Voluntary Life, Critical Care, and Long-Term Care Insurance
• 401(k) Retirement and generous employer match
• Employee Assistance Program and Mental Fitness app
• Financial Coaching, Identity Theft Protection
• Time off including PTO accrual starting at 17 days per year.
• 40 hours Community Service volunteer time
• 10 standard holidays, 2 floating holidays
• Compassion time off, jury duty

Sensory/Physical/Mental Requirements:

Sensory* :

• Speaking, hearing, near vision, far vision, depth perception, peripheral vision, touch, smell, and balance.

Physical* :

• Extended periods of sitting, computer use, talking and possibly standing
• Simple grasp, firm grasp, fine manipulation, pinch, finger dexterity, supination/pronation, wrist flexion
• Frequent torso/back static position; occasional stooping, bending, and twisting.

Mental :

• Must have the ability to learn and prioritize multiple tasks within the scope and guidelines of the position and its applicable licensure requirements, many requiring extremely complex cognitive capabilities. Must be able to manage conflict, communicate effectively and meet time-sensitive deadlines.

Work Environment:

Office environment Employees who frequently work in front of computer monitors are at risk for environmental exposure to low-grade radiation.

*Candidates whose disabilities make them unable to meet these requirements are considered fully qualified if they can perform the essential functions of the job with reasonable accommodation.

*The above is intended to describe the general content of and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or requirements of this position. Job descriptions may be updated or changed to reflect business needs.