Front of House Manager

Front of House Manager

Zeppelin pairs the artistry of Japanese cuisine with the adventure of the Golden Age of airships, bringing together Edomae-style sushi, charcoal-grilled yakitori, and omakase in a space that balances precision with warmth. At Zeppelin, we don't have customers, we have guests — and hospitality, not just the plate, is what brings people back.

Position Summary Zeppelin is seeking an experienced Front of House Manager to join our leadership team. Our managers act as captains of the ship — making sure it's never sinking. Rather than focusing on one area, a strong FOH Manager stays well-rounded, acting as a second hand and support for the entire restaurant, stepping in wherever needed to keep service running smoothly and guests taken care of. This is a current opening at Zeppelin, and also serves as a pipeline for future FOH Manager opportunities at other locations within our restaurant group.

Responsibilities

• Oversee day-to-day floor operations, ensuring steps of service, hospitality standards, and guest experience are consistently executed at a high level
• Lead, train, and develop FOH staff across all positions — server, host, bartender, barback, busser, and food runner
• Be a visible, active presence on the floor, ready to step in wherever needed — greeting a first-time guest, covering a slammed section, or resolving an issue in real time
• Handle guest recovery and difficult situations with sound judgment, empowering staff to act quickly while staying informed
• Manage scheduling, staffing coverage, and day-to-day FOH decision-making
• Uphold and help evolve Zeppelin's culture, standards, and service philosophy
• Partner with kitchen and beverage leadership to ensure a seamless guest experience across the entire restaurant

Requirements

• Minimum 2+ years of experience in a restaurant management or leadership role within fine dining or upscale service, required
• Experience with Japanese cuisine preferred
• Strong knowledge of food and beverage service standards, with the ability to train and elevate a team's skill level
• Proven leadership ability — confident making decisions in the moment, and comfortable being a hands-on presence on the floor
• Excellent communication skills, with the ability to work closely with both FOH staff and kitchen leadership
• A genuine hospitality mindset — someone who leads by example and treats every guest's experience as a priority

What We Offer

• Competitive pay, commensurate with experience
• Health insurance, paid time off, and sick time, effective after 90 days of employment
• Opportunities for growth at Zeppelin, as well as other locations within our restaurant group, as they become available
• A workplace that genuinely invests in its people through training, product knowledge, and a real hospitality culture

Required Skills

• Team Leadership
• Staff Training and Development
• Guest Relations Management
• Problem Solving
• Decision Making
• Operational Oversight
• Crisis Management
• Collaboration With Kitchen Staff