Sr. Customer Success Manager, Ad Measurement

Role Overview As a Senior Customer Success Manager at DISQO, you will manage a dynamic portfolio of clients, steering their journey toward unparalleled success. The role includes managing, expanding, and renewing clients, employing high-energy strategies with personalized approaches to ensure not just retention but extraordinary value and ROI. You will collaborate with Customer Onboarding, Customer Support, Sales, Services, Marketing, and Product teams to mitigate churn risks, identify expansion opportunities and support client success. What you will do: Leverage previous Brand Lift expertise to engage and guide clients on their measurement goals Collaborate with Client Account Teams to lead quarterly/biannual business reviews to highlight realized value and ensure a continued positive customer experience Independently lead pricing and scoping and manage the end‑to‑end deal operations in add-on and expansion opportunities Proactively manage and engage with clients to secure renewals and negotiate terms for the contracts, focusing on maximizing ROI and capturing growth opportunities Partner with internal Services teams, such as Insights Management and Technical Project Management, to grow accounts and triage issues as they arise Optimize the customer experience by identifying, reporting, and recommending product improvements Partner with clients to understand business and contract goals and KPIs, and proactively build a mutually beneficial customer success plan ensuring adoption and use of the product and delivering against those goals Drive rapid usage and adoption of the product, new features, and leverage ongoing engagement tactics such as sharing and discussing case studies to maximize value realization Develop raving fans within the client base to co‑author win stories, case studies, and other partnership tactics with Product Marketing and/or Customer Marketing Gain an expert understanding of DISQO’s CX Platform and associated Product components Collaborate with the marketing team to develop and iterate on email drip campaigns to drive platform usage, adoption, and stickiness What you bring to the role: 8+ years of customer‑facing experience, including 5+ years of direct commercial responsibility Brand Measurement expertise, inclusive of Brand Lift Measurement Successful track record of building, nurturing, and growing mid‑size to enterprise clients, including working directly with Fortune 2000 brands and Brand through Agency‑driven relationships Strong presentation, problem‑solving, and analytical skills Ability to manage multiple projects under tight deadlines Ability to anticipate, think strategically, develop, and execute creative solutions for complex customer needs Excellent written and verbal communication skills Experience working cross‑functionally with other teams Preferred Qualifications: Previous experience working with a brand lift and ad measurement solution Degree in Business, Marketing, Social Sciences, or other relevant fields Passion for learning new skills and concepts Proven success working in a fast‑paced, dynamic, and evolving environment Experience working cross‑functionally with other teams, specifically Professional Services organizations BA/BS degree Salary: $130,000 - $140,000 per year (determined by experience, location, and other factors) Perks & Benefits: 100% covered Medical/Dental/Vision for employee and competitive dependent coverage Stock options 401(k) Generous PTO policy Team offsites, social events & happy hours Life Insurance Health FSA Catered lunch and fully stocked kitchen Paid Maternity/Paternity leave Disability Insurance Travel Assistance Program 24/7 Counseling Services for employees Note: The benefits noted above are for full‑time U.S.–based employees only. DISQO is an equal opportunity employer. DISQO welcomes, supports, and empowers individuals from diverse backgrounds. DISQO does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy, genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. *Recruiting firms that submit resumes to DISQO without first entering into a written contract will not be entitled to any compensation on candidates referred by that firm. #J-18808-Ljbffr DISQO