Proctoring Center Coordinator / Assistant Tutoring Center Director

Proctoring Center Coordinator / Assistant Tutoring Center Director

Cincinnati State Technical and Community College invites applications for the position of Proctoring Center Coordinator / Assistant Tutoring Center Director. This position will primarily manage the daily operations of the College's Proctoring Center a secure, in-person testing environment for make-up exams, online courses requiring in-person proctoring, and for students who opt out of using online proctoring for web-based courses. The Coordinator will ensure compliance with all academic integrity, security, and FERPA requirements while delivering excellent customer service to students, faculty, and staff. In addition, the position will assist in the leadership of Tutoring and Math Centers.

General Responsibilities

• Oversee daily operations of the Proctoring Center, ensuring secure, fair, and consistent administration of assessments.
• Supervise and schedule part-time professional tutor/proctors.
• Design a secure process for the submission of assessments for proctoring
• Serve as the primary point of contact for faculty submitting exams for proctoring.
• Ensure compliance with institutional academic integrity policies, FERPA regulations, and proctoring protocols.
• Maintain accurate records of testing appointments, incidents, and security logs.
• Communicate effectively with faculty regarding assessment delivery and retrieval
• Manage the physical security of test materials, including chain-of-custody procedures.
• Provide occasional evening and weekend coverage as needed.
• Monitor student activity as they complete assessments.
• In the absence of the Tutoring Center Director, serve as manager for Tutoring Center.
• Assist in staff scheduling, training, and operational planning for the Tutoring Center.
• Participate in professional development to remain current on best practices in tutoring, proctoring, academic support services, and FERPA compliance.
• Other duties as assigned.

Specific Duties

• Implement and monitor secure test administration procedures for paper-based and computer-based exams.
• Train and mentor staff in security protocols, customer service, and institutional policies.
• Respond to testing incidents, academic integrity concerns, and document outcomes.
• Maintain appointment scheduling systems and ensure adequate staffing for peak periods.
• Collaborate with faculty to clarify exam instructions, permitted materials, and special arrangements.
• Coordinate with IT to maintain testing equipment and software functionality.
• Assist with operational planning and process improvements for the Tutoring Center.
• Shadow the Tutoring Center Director to gain knowledge in budget oversight, assessment reporting, and staff development.

Minimum Qualifications

• Bachelor's degree from a regionally accredited institution.
• Minimum of 3 years in academic support/testing services, or higher education setting.
• Demonstrated understanding of FERPA and academic integrity requirements.
• Strong organizational and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work occasional evenings and weekends.

Preferred Qualifications

• Master's degree from a regionally accredited institution.
• Experience in proctoring, tutoring center, or testing services operations.
• Knowledge of online proctoring tools (e.g., Honor Lock) and learning management systems.
• Experience in tutoring center operations or academic support leadership.
• Supervisory experience, preferably in an academic environment.

Desired Competencies

• Administer secure testing processes with accuracy and integrity.
• Lead and motivate staff in a professional, supportive manner.
• Apply institutional and legal compliance standards consistently.
• Communicate effectively with a diverse population of students, faculty, and staff.
• Manage multiple priorities in a fast-paced, detail-sensitive environment.
• Learn and apply new systems and technologies efficiently.

Details

Reports To: Director, Tutoring Center

Position Level: Non-Bargaining

Comp. Range: 50,000

Job Category: Staff

Status: Full time

Classification: Exempt

Benefits

• Medical Insurance (PPO- employer covers up to 92% of the premium, HDHP- employer covers 100% of the premium)
• Dental Insurance (employer covers 100% of the premium)
• Vision Insurance
• NO WAITING PERIODS! Medical, Vision and Dental benefits are effective from day one of employment!
• Flexible Spending Accounts and Health Savings Account (employer contributions)
• Short-Term Disability: Offering 60% of your salary with a max of $500 weekly
• Life Insurance and AD&D Insurance (employer paid)
• Supplemental Life Insurance, Critical Illness and Accident: Optional at employee expense
• Pet Insurance
• Employee Assistance Plan for employees, spouse and dependents
• Tuition Waiver for employees, spouse and dependents. Tuition Reimbursement
• Free parking
• 11 annual paid holidays in addition to generous paid time off options including vacation, sick, personal leave, and winter season days.
• Employees at Cincinnati State qualifies for Public Service Loan Forgiveness

Retirement

• As a Cincinnati State employee, and an employee of an Ohio public institution, you will not contribute to the Federal Social Security system. Instead, our employees will contribute to a State Retirement Plan (SERS or STRS) or an Alternative Retirement Plan (ARP): 403B and/or Deferred Compensation Program 457 Plan.

Statement of Commitment

• The institution declares that it will educate students by means of free, open, and rigorous intellectual inquiry to seek the truth.
• The institution declares that its duty is to equip students with the opportunity to develop the intellectual skills they need to reach their own, informed conclusions.
• The institution declares its commitment to not requiring, favoring, disfavoring, or prohibiting speech or lawful assembly.
• The institution declares it is committed to create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth, and tolerates the differences in opinion that naturally occur in a public higher education community.
• The institution declares that its duty is to treat all faculty, staff, and students as individuals, to hold them to equal standards, and to provide them equality of opportunity, with regard to those individuals' race, ethnicity, religion, sex, sexual orientation, gender identity, or gender expression.

Cincinnati State Technical and Community College