Autonomous Vehicle Depot Operations Agent - Onsite (Rockhill, SC)

Depot Operation Support For Autonomous Vehicles

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

TaskUs is hiring for a Depot Operation Support role for autonomous vehicles (AVs). This is a critical, hands-on position that ensures the fleet is ready for deployment and operates efficiently. The job focuses on the physical handling, maintenance, and technical readiness of the vehicles at the operational base (the depot).

The primary function is to serve as the backbone of daily AV operations at the depot.

• Vehicle Preparation and Servicing:

  • Charging/Fueling: Manage the charging or fueling process for the autonomous fleet.

  • Cleaning and Inspection: Perform interior and exterior cleaning, including disinfection, to maintain presentation and hygiene standards.

  • Pre- and Post-Trip Checks: Conduct thorough visual and diagnostic inspections, checking fluid levels, tires, and overall vehicle health before and after deployment.

  • Staging: Park, stage, and maneuver vehicles within the depot for efficient charging, maintenance, and dispatch.

• Technical and Hardware Support:

  • System Setup: Install, remove, and verify the functionality of specialized autonomous vehicle hardware (e.g., sensors, computers, data disks).

  • Troubleshooting: Perform basic troubleshooting and triage of hardware, software, and mechanical issues using diagnostic guides and tools. Escalate complex issues to engineering or maintenance teams.

  • Data Management: Securely handle and transfer data disks/storage devices, ensuring proper accounting and uploading/downloading of collected data.

• Operational Logistics:

  • Asset Management: Assist with inventory, check-in, and check-out of vehicle assets, keys, and related equipment.

  • Facility Support: Serve as a point of contact for facility issues, reporting on and assisting with site maintenance and repairs as needed.

  • Process Compliance: Strictly adhere to all safety protocols, operational checklists, and established standard operating procedures (SOPs) to ensure fleet readiness and compliance.

• Field Support:

  • Vehicle Recovery: Assist with the safe recovery, disengagement, and relocation of autonomous vehicles that encounter issues in the field.

Required Skills and Qualifications

• Technical Aptitude: Basic knowledge of vehicle mechanics, electronics, and the ability to learn and troubleshoot new technology quickly.

• Attention to Detail: Meticulous approach to inspections, following complex procedures, and data handling.

• Safety Focus: Unwavering commitment to safety protocols in all depot and field operations.

• Communication: Strong verbal and written communication skills for reporting issues clearly to technical and non-technical teams.

• Physical Requirements: Ability to lift and move equipment (often up to 4550 lbs), stand, walk, and sit for extended periods, and work outdoors in various weather conditions.

• Driving Record: A valid driver's license with a clean driving record is typically mandatory.

Benefits:

• Life/Disability Insurance

• Roundglass Living Wellness

• Employee Assistance Program (EAP)

• Employee Discounts

• PTO/UTO

• Birthday Leave

• 401k

After 1 month of employment:

• Medical, Dental and Vision Insurance

Salary range: $24.00USD Per hour.

Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits & Additional Compensation: * Variable Pay: This position is eligible for Annual bonus + merit increase based on individual and company performance.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.