Facility Manager - Santa Cruz, CA

Job Title Facility Manager – Santa Cruz, CA (LAZ Parking California, LLC) Compensation $75,000/year base, plus 5% discretionary bonus Schedule Monday – Friday, 11:30 PM – 8:30 AM, with flexibility for occasional weekend, holiday, or extended coverage as operational needs require. Benefits Medical, Dental, and Vision Optional flex spending accounts and 401(k) opportunities Health Coaching Employee Assistance Program (EAP) PayActiv (On demand access to earned wages immediately) Commuter benefits About the Role LAZ Parking is seeking a full‑time, on‑site Facility Manager to lead our newly awarded parking operations and enforcement program at a mixed‑use commercial and residential development in Santa Cruz. This is a client‑facing leadership role responsible for the day‑to‑day success of a technology‑driven parking program covering overnight permit parking, with the scope built to scale into employee permit and time‑limited customer parking zones as the client directs. What You’ll Do Perform and oversee overnight permit enforcement during scheduled hours, including patrol, license plate validation, and citation issuance Monitor the customer care line and respond to customer needs, inquiries, and concerns in a timely manner Follow up on customer issues through to resolution, escalating to the client when appropriate Answer phone calls and respond to customer inquiries, providing accurate information on permits, citations, and parking rules Provide attentive, professional customer service to residents, tenants, employees, and visitors, including resolving disputes and escalating unresolved issues appropriately Oversee all aspects of parking operations, permit management, citation activity, and field execution Coordinate with our technology partner on permitting, citation management, payment processing, and reporting Review permit activity, citation trends, customer inquiries, and field observations, and use that data to guide daily operating decisions Prepare and manage monthly operating reports, expense backup, and invoicing support for submission to the client Coordinate patrol routes and enforcement frequency to meet contract standards Serve as the point of escalation for customer disputes, policy questions, and operational exceptions, looping in the client when needed Report maintenance, signage, technology, or operational issues that require client review Lead weekly client meetings, providing operational updates and task summaries Support recruitment, training, and performance management of on‑site enforcement personnel Ensure compliance with all applicable local, state, and federal regulations, and respond to inspections or audits as needed Maintain flexibility to adjust shift timing or cover additional hours during staffing shortages, escalations, or client‑directed schedule changes What We’re Looking For Prior experience in parking operations, enforcement, or a related field management role, ideally in a mixed‑use, municipal, or commercial environment Comfortable and reliable working an overnight schedule Strong customer service skills, including phone‑based support and in‑person conflict resolution Strong organizational skills and comfort managing multiple priorities, including staffing, reporting, and client communication, at the same time Experience with digital permit or citation management platforms is a plus Ability to lead a team, hold staff accountable to performance standards, and manage day‑to‑day scheduling and coverage Strong written and verbal communication skills, with the ability to present clearly to clients and resolve issues professionally Comfortable working independently on‑site and taking ownership of the full operating picture Valid driver's license and satisfactory Motor Vehicle Record (MVR) Must successfully complete a pre‑employment background check as a condition of employment, consistent with applicable federal, state, and local law Willingness to work occasional weekends or holidays as operational needs dictate The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions. FLSA Status: Exempt To be hired, all candidates must submit to a background check and pre‑employment drug screen. LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds. This Employer participates in E-Verify. #J-18808-Ljbffr Tier1usa