Customer Service Representative

Senior Technical Recruiter @ TSR Consulting Services | IT & Pharma Recruitment Location: 1201 Main Street, Columbia, South Carolina 29201 Pay Rate: Up to $23/hr Duration: 4 months with possible conversation to fulltime. Base pay range $20.00/hr - $23.00/hr Job Summary The Workplace Benefits (CWB) Representative supports the contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences while assisting with a variety of service functions. Responsibilities Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment. Handle caller requests efficiently, accurately, and professionally with ownership and timeliness. Build rapport and respond to customers compassionately, meeting expectations in a respectful and timely manner. Navigate multiple systems/applications to research, analyze, and resolve requests & inquiries. Maintain performance and quality standards. Analyze information to make sound decisions and solve problems while maintaining a positive customer experience. Learn basic concepts of personal lines insurance principles and products offered to CWB customers. Collaborate with team members and business partners to ensure a positive customer experience. Work 40 hours per week on scheduled shifts between 7am–8pm CST; overtime and weekends as needed. Assist with special requests and complete additional tasks/projects as assigned. Qualifications High school diploma or equivalent required; college degree or pursuit preferred. 1–3 years of insurance background experience. Customer-focused mindset with dedication to exceptional service. Previous high-volume contact center experience with decision-making and problem-solving preferred. Strong communication skills (verbal & written) with a service-focused approach. Proficiency in computer skills, multi-application navigation, and multitasking. Accountability and ability to work effectively in a team environment. Seniority level Associate Employment type Contract Job function Customer Service Industries Insurance, Insurance Agencies and Brokerages, and Insurance and Employee Benefit Funds #J-18808-Ljbffr