Client Services Representative (Cherry Hill, NJ)

Who We Are AtNeuropath Healthcare Solutions, we provide comprehensive technology‑driven healthcare solutions for healthcare organizations, including hospitals, long‑term care, outpatient facilities, and residential treatment. We are focused on acquiring the best talent and looking for internally motivated and adaptive Case Managers who embody our core values as a client‑focused organization. Job Summary Our Client Services Representative will provide program coordination and perform administrative functions for our clientele. The role involves interacting with Neuropath Healthcare Solutions clients by ensuring they receive the services they need and resolving any complaints. The ideal candidate is comfortable speaking to customers, can multitask efficiently, is organized, flexible, and driven. Duties / Responsibilities Interact with clients via telephone or email to provide support and information on products or services. Collect and enter requests for new or additional services. Assign case assignments & service scheduling. Field client inquiries and complaints; when beyond representative’s knowledge, forward to the assigned specialist or other appropriate staff. Ensure appropriate actions are taken to resolve clients’ problems and concerns. Maintain client accounts and records of interactions with details of inquiries, complaints, or comments. Attend in‑service training as required by regulation. Adhere to all agency administrative and clinical policies and procedures. Perform other related duties as assigned. Requirements At least a year of relevant experience. Bachelor’s degree required. Salary starts at $20 per hour. Experience in an office setting. Consent to and pass a formal background check including fingerprinting. Skills / Abilities Excellent communication skills including active listening. Service‑oriented and able to resolve customer grievances. Proficient computer skills with the ability to learn new software. Bilingual (Spanish speaking) is a plus. Education and Experience Bachelor’s degree required with at least one year of relevant experience. Office operations experience required. Customer service experience required. This is NOT an entry‑level position; relevant experience is required when applying. We are open to referrals, please inquire about this when speaking with your recruiter. *This position is temp to hire. After successful completion of 90 days of employment, an offer for full‑time employment will be extended.* #J-18808-Ljbffr