HOT179 Operations Manager

Job Title: Operations ManagerJob Summary:The Hotel Operations Manager oversees the daily operations of all core rooms division and guest-facing departments. This includes Front Office, Housekeeping, Guest Services, Maintenance, and often coordinating closely with Food & Beverage. The primary goal is to balance flawless guest satisfaction with strict operational efficiency and team morale.Key ResponsibilitiesDaily Operations & Guest ExperienceEnsure all departments deliver service that meets or exceeds company and brand quality metrics.Actively interact with guests, handle escalated complaints gracefully, and implement strategies to boost satisfaction scores.Conduct daily inspections of public spaces, guest rooms, and back-of-house areas to ensure immaculate cleanliness, safety, and visual appeal.Team Leadership & DevelopmentHire, train, mentor, and schedule department heads and supervisors.Foster a positive, collaborative working environment to keep turnover low and service quality high.Conduct regular evaluations and handle disciplinary actions or promotions fairly.Financial & Administrative ControlManage labor costs—the highest variable expense in hotels—by aligning staffing schedules with occupancy forecasts.Monitor operational budgets, approve department expenses, and help control waste and loss.Oversee relationships with third-party contractors such as linen services, outsourced security, or deep cleaning crews.Required Qualifications & SkillsRequirementDescriptionExperienceTypically 3–5 years of hotel supervisory or management experience, such as Front Office Manager or Executive Housekeeper.EducationBachelor’s degree in Hospitality Management or Business Administration is preferred, though equivalent industry experience is highly valued.Tech SavvyHigh proficiency with Property Management Systems (PMS) like Opera, HMS, or Cloudbeds, alongside standard inventory and scheduling software.Soft SkillsExceptional crisis management, emotional intelligence, and the ability to stay calm when multiple things go wrong at once.Physical RequirementsThis position requires the ability to stand, walk, and remain active for extended periods of up to an entire 8 to 10-hour shift.The manager must frequently ascend and descend stairs, navigate tight back-of-house corridors, and move across large properties quickly.The role involves regular lifting, carrying, pushing, and pulling of objects up to 30 pounds, such as luggage, linen carts, or supply boxes.It requires full physical mobility to bend, stoop, kneel, and reach high or low spaces during room and property inspections.The candidate must possess the visual acuity and focus to inspect rooms for cleanliness details and review fine print on financial and digital property management reports #J-18808-Ljbffr Residence Inn Virginia Center Commons