RETAIL SALES ASSOCIATE

Job Description

Job Description

Description:

Gazaway Ace is a locally owned small business located in Paragould, AR with locations in Jonesboro and Benton, AR. Our Paragould store was established in 1963 and features a broad line of building materials along with Ace Hardware's key departments of paint, electrical, plumbing, and tools. Our corporate offices are at the Paragould location located at 2620 W Kingshighway next to Walmart.

Essential Duties and Responsibilities

? Help unload incoming trucks and put away merchandise (as arranged by management). Maintain your assigned department: Keep clean, organized and fully stocked.

? Execute the daily operational, day-to-day goals and priorities assigned by store management displaying a “Speed is Life” attitude. Move with a sense of urgency while paying attention to the details.

? Cooperate with others and work well as part of a retail team, share ideas for improvement with management.

? Remove promotional bin tags from displays, and price tags as required following sales events, flyers, etc.

? Restock merchandise displays as needed, watch end caps and side wings.

? Handle special orders for all non-stock items. It always takes two associates to say “No.” Never tell a customer no without checking with a floor manager, assistant manager or store manager.

? Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting. Excellent customer service and interaction prevents shoplifting.

? Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.

? When you are not with a customer or cleaning, stand in a main aisle to get the best view of customers coming into your department. Walk up and down the main aisles to be sure customers are being assisted in all departments. Avoid personal conversations with co-workers on the floor.

? Serve Customers in assigned departments, or storewide, and provide needed advice or information, greet customers as soon as you encounter them.

? Actively participate in store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.)

? Assist Customers with simple complaints/concerns ; get a manager involved with problems as needed.

? Always be polite and attentive to customers. Make eye contact and smile. Do not avoid customers.

? Promote the Ace Rewards program to all customers, describe the Ace Helpful Promise(s) and use the Magic Question.

? Maintain awareness of all promotions and advertisement so you can tell customers about special sales.

? Always wear your radio and headset in order to effectively communicate with other associates or management.

Required Knowledge, Skills and Abilities

? Able to communicate professionally with customers and team members

? Skilled at providing prompt, friendly and attentive customer service

? Strong organizational skills with a passion for details

? Willing to learn all areas of the store and help train others

? Proven track record of being a team player

? Knowledge and experience of various departments is strongly desired.

? A continuous pattern of regular and prompt attendance is required.

? Availability must be flexible including evenings, weekends and holidays.

Physical Requirements

The minimum physical requirements for this position include:

? Ability to stand for an extended period of time, walk, reach, and bend to perform job duties

? Move and handle merchandise up to 25 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth

Job responsibilities may change based on the needs of the business.

Education/Training

High School or GED equivalent.

Experience

Cashier experience preferred. Customer service experience preferred.

Physical Demands

Standing, walking, lifting (up to 25lbs) and climbing.