Delivery Lead

Accenture Team Lead

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services — all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

In today's business environment, growth isn't just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.

Job Description

• Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team
• Requires analysis and solving of moderately complex problems
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures
• Requires understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor
• May interact with peers and or management levels at a client and or within Accenture
• Scope degree of accountability for assigned tasks, our clients and or the organization, as measured by size of work effort and scale of entity and or program
• Manages small teams and or work efforts if in an individual contributor role at a client or within Accenture

Job Requirements

• The work location for this role will include a mix of working remotely, onsite at a client or in an Accenture office or center

Basic Qualifications

• Minimum 3 years of experience as a SME/Team Lead
• Minimum 2 years' experience in a Client Facing/Operations environment
• Minimum 2 years' experience in a Customer Service Call Center environment

Preferred Qualifications

• Group Insurance background
• Proficiency with MS Office applications to include Word and Excel
• Experience in coaching, training and/or auditing
• Experience interacting with all levels of a professional organization and work cross functionally across many teams
• Strong attention to detail and accuracy
• Experience in continuous improvement
• Bachelor's Degree

Professional Skills

• Self-starter and fast learner requiring minimal direction
• Experience exercising discretion while utilizing company policies and practices
• Collaborative and excels in a team environment

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 10/15/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range

• California $70,350 to $154,800
• Colorado $63,800 to $133,700
• Connecticut $63,800 to $133,700
• District of Columbia $68,000 to $142,400
• Illinois $59,100 to $133,700
• Maine $54,400 to $113,900
• Maryland $63,800 to $133,700
• Massachusetts $63,800 to $142,400
• Minnesota $63,800 to $133,700
• New York $66,300 to $154,800
• New Jersey $68,000 to $154,800
• Ohio $59,100 to $123,800
• Virginia $59,100 to $142,400
• Washington $80,200 to $142,400