Senior Field Service Representative, medical facilities (Los Angeles, CA)

Senior Field Service Representative – Reprocessing Products Arjo’s Senior Field Service Representative in the Reprocessing Products group will service Los Angeles Area hospitals that utilize Arjo for reprocessing of medical devices. In this role, you will drive an Arjo vehicle to service existing customers (hospitals in the LA area) to meet required service levels and increase collections of medical devices, ultimately leading to revenue growth. As the face of Arjo to our customers, this Senior Representative must build rapport with a variety of hospital personnel and leaders. This is a physical, fast‑paced, indoor/outdoor position that provides information and support while collecting medical devices within hospitals. In this role, you will learn hospital layouts to provide consistent and efficient collections of medical devices and will coordinate packaging and shipping of the devices at each facility. Day‑to‑Day Activities Coordinating, planning, and implementing Arjo ReNu reprocessing solutions. Daily account administration through completing routine collections and pick‑up requests, addressing customer inquiries, and coordinating the shipping of devices from assigned hospitals. Proactively identify customer needs and develop creative and feasible solutions when complaints arise. Support Arjo Sales by providing product expertise, assisting with staff training and evaluations, and supporting customer requirements. Responsible for meeting individual and team MBOs/targets as provided by management. Ensure compliance with government and company guidelines. Qualifications High School Diploma or GED required. MUST HAVE a valid and unrestricted driver’s license. MUST HAVE prior customer‑facing experience, preferably in a field setting. Prior experience with scheduled pickups and deliveries preferred. Military service a plus. Experience in a hospital/healthcare setting helpful. Able to lift and move 50 lbs. Strong customer service and communication skills. Basic to intermediate Microsoft Office skills in Excel, Word, and Outlook. Benefits Total Cash – $28–30/hr plus OT and performance bonus. Benefits – Competitive medical, vision, dental, insurance and award‑winning 401k plan. Paid time‑off – 15 days PTO plus 12 holidays (8 standard/4 floating) and birthday. Talent Development – We support the development and growth of our employees through talent review and development and build career pathways for top performers. Work‑life Flexibility – At Arjo, we believe in embracing flexible ways of working. Our responsibility is to enable our people in performing and delivering according to their best abilities, and we recognize workplace flexibility as one way to enable this. #J-18808-Ljbffr