Team Leader Chick-fil-A Bay City

Are you a highly skilled leader looking for a dynamic work environment where you can inspire a team and provide exceptional customer service?! Join Chick-fil-A as a Team Leader and help us spread CARE to our community! Team Leaders are responsible for overseeing day-to-day operations, ensuring exceptional customer service, maintaining high-quality standards, emphasizing adherence to food safety, and fostering a positive work environment among team members. The ideal candidate will have previous experience in the food service industry, strong leadership skills, and the ability to thrive in a fast-paced environment.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Organize team with excellent follow-through
• Create shift lineups to organize staff placement during shifts
• Proactively run breaks
• Count drawers at the end of the shift
• Manage labor effectively to hit established goals
• Maintain a safe and fun work environment
• Provide documentation of employee disciplines when applicable
• Run transition between dayparts (Morning and night shift)
• Attend and contributes in Team Leader meetings
• Ensure excellent customer service and guest experience
• Complete all relevant checklists
• Professionally handling CARES calls and customer complaints in the restaurant Execute daily tasks with excellent follow through
• Facilitating daily cleaning tasks
• Ensure the phone is being answered while on shift
• Troubleshoot operational issues (connecting card swipes, reconnecting cords on a KPS, etc.)
• Ensure restrooms and parking lot remain immaculately clean throughout the day part

Qualifications and Requirements:

• Availability (opening and or closing the restaurant)
• Assertive while showing wise decision-making under pressure
• Proper time management throughout a shift
• Quick and creative problem solving
• Take charge and ownership of the restaurant
• Motivate the team to uphold the standards of the restaurant
• Actively display genuine hospitality to Team Members and guests
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.