Treatment Coordinator

Overview

Villago Family Dental is seeking a reliable and friendly Treatment Coordinator to join our dedicated team of dental professionals. Our practice is recognized for offering the community a comprehensive range of services utilizing state-of-the-art technology and a modern approach. The ideal candidate for this role possesses a keen eye for detail and thrives in a fast-paced environment.

Schedule

• Full-time
• Monday through Friday

Benefits

• Medical, dental, vision, and life insurance
• PTO and paid holidays
• 401(k) options

Responsibilities

• Greet patients in a friendly and professional manner
• Check patients in and out efficiently and accurately
• Answer incoming phone calls and assist patients with questions and concerns
• Schedule, reschedule, and confirm patient appointments
• Maintain an organized and productive schedule
• Monitor the schedule for openings, cancellations, and opportunities to fill appointments
• Collect patient payments and accurately post payments to patient accounts
• Review and update patient demographic and insurance information
• Obtain necessary patient forms and signatures
• Maintain accurate patient records in Dentrix
• Follow office policies regarding cancellations, no-shows, and appointment changes
• Verify insurance eligibility and benefits as needed
• Communicate with insurance companies regarding patient benefits and coverage
• Maintain patient confidentiality and comply with HIPAA requirements
• Review diagnosed treatment plans with patients and explain recommended treatment in a clear and professional manner
• Educate patients about the importance of completing recommended treatment
• Discuss estimated insurance benefits and patient portions
• Explain available payment and financing options according to office policy
• Schedule treatment while the patient is in the office whenever possible

Qualifications

• 1+ years of prior dental treatment coordinating experience is required
• Knowledge of Dentrix software
• Bilingual in Spanish is a plus

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