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System Administrator - Field Services (ServiceNow / ITSM) Dallas, TX - Onsite Contract

AceStack LLC

Job Title: System Administrator - Field Services (ServiceNow / ITSM)
Location: Dallas, TX - Onsite
Employment Type: Long-Term Contract

Role Overview


We are seeking a System Administrator (Field Services) with strong expertise in ServiceNow and ITSM tools to support enterprise-level desktop support operations. This role will be responsible for ensuring smooth system administration, service delivery, and incident/problem resolution within the ITSM framework.

Key Responsibilities

  • Provide end-to-end desktop and field services support for end users across the organization.
  • Manage and maintain ServiceNow ITSM modules (Incident, Problem, Change, Service Request).
  • Monitor, troubleshoot, and resolve hardware, software, and system-related issues.
  • Perform system administration tasks, including account provisioning, access management, and configuration updates.
  • Ensure compliance with IT policies, security standards, and best practices.
  • Collaborate with cross-functional teams to escalate and resolve critical IT incidents.
  • Generate and analyze ITSM reports for continuous service improvement.
  • Contribute to process automation and optimization within ServiceNow.
Required Skills & Qualifications
  • 5-7+ years of experience in System Administration / IT Manager / Field Services / Desktop Support .
  • Hands-on experience with ServiceNow ITSM modules.
  • Strong knowledge of incident, problem, and change management processes.
  • Solid troubleshooting skills for desktop, laptops, mobile devices, and peripherals.
  • Familiarity with Active Directory, Windows OS, and enterprise applications.
  • Excellent communication, documentation, and customer service skills.
Nice-to-Have
  • ITIL certification or knowledge of ITIL best practices.
  • Experience in automating workflows in ServiceNow.
  • Exposure to SCCM, Intune, or similar device management tools.
Vacancy posted 4 days ago
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