Hotel Front Desk Agent

Job Description Job Description A Hotel Front Desk Agent plays a vital role in delivering exceptional service to guests by managing check-ins, check-outs, reservations, and addressing customer needs with professionalism and efficiency. Working within a medium-sized team, the agent ensures smooth daily operations at a single hotel location and supports the front desk and guest services leadership.

Responsibilities
Manage guest check-in and check-out processes efficiently
Handle reservation management using Opera reservation system
Deliver excellent customer service and resolve guest complaints promptly
Process payments accurately and securely
Assign rooms based on guest preferences and availability
Answer phone calls and provide booking assistance

Preferred Qualifications
1+ years experience in hospitality