Data Entry Specialist

Job Title

Job Title

Responsibilities

Initiate the vehicle transport life cycle by accurately collecting data, submitting orders, and dispatching movements to the appropriate entities.

Participate in all phases of the order process to ensure customer satisfaction and timely completion.

Negotiate and resolve transport issues while balancing customer needs with operational constraints and company obligations.

Manage direct communication with customers, including fleet management companies and their clients, in a professional and courteous manner.

Address questions and provide solutions to internal and external customers using sound judgment to resolve issues, reduce delays, and enhance the customer experience.

Enter and manage detailed information for each request in the designated areas of the order system to ensure a full understanding of customer requirements.

Monitor and manage team dashboards and views to complete tasks and keep orders moving through the workflow.

Organize daily activities using provided tools to ensure timely completion of assigned tasks.

Respond to emails promptly and courteously, aiming to meet an industry-standard response time of within 4 hours.

Perform activities inherent to the department's responsibilities and assist team members when necessary to keep service delivery on track.

Respond and act confidently, assertively, and decisively while taking responsibility and accountability for the position.

Identify and effectively spot issues, trends, and opportunities in the work and escalate or share insights as appropriate.

Use critical thinking skills, knowledge, facts, and data to effectively solve problems and support continuous improvement.

Work effectively in a fast-paced environment while managing competing priorities and adapting quickly to changing departmental needs.

Demonstrate financial understanding when considering solutions, balancing customer needs with company obligations.

Manage time effectively, follow through on tasks to completion, and ensure orders progress without unnecessary delays.

Mine information from emails and other sources and accurately enter data into the company's system.

Analyze work output to notice trends and forward relevant information to help others resolve problems, reinforcing a culture where customer service is everyone's responsibility.

Essential Skills

1) 1 to 3 years of customer service or high volume administrative or data entry work

2) Strong communication skills in speaking & writing

3) Microsoft Office Suite

Work Environment

The business hours are between 8:00 a.m. and 6:00 p.m., and an 8-hour shift will be assigned within this time frame. Once converted to a permanent employee, the role will transition to a hybrid work schedule with a combination of on-site and remote work (typically two days on-site and three days remote).

Job Type & Location

This is a Contract position based out of Gainesville, VA.

Pay and Benefits

The pay range for this position is $18.00 - $19.75/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Gainesville, VA.

Application Deadline

This position is anticipated to close on Jul 23, 2026.