Director of Operations

Director of Operations – Firehouse Subs (Houston, TX)Lead. Inspire. Grow. Make an Impact. Firehouse Subs is seeking an experienced, people-focused Director of Operations to oversee approximately five high-performing locations across the Houston area. If you're a passionate leader who loves developing teams, driving strong operations, and creating an outstanding guest experience, this is an opportunity to grow your career with a brand that values heart, hustle, and community.What You'll Do As our Director of Operations, you'll be the driving force behind your market's success. You will:Lead, mentor, and develop 5+ General Managers and their teamsEnsure operational excellence across all locationsDrive sales growth, traffic, and profitabilityDeliver top-tier guest service and uphold brand standardsOptimize labor, food cost, scheduling, and inventory managementImplement company initiatives and execute training programsFoster a positive culture that supports engagement, retention, and high performanceAnalyze performance metrics and create action plans for continuous improvementSupport new store openings, remodels, and ongoing brand developmentWhat We're Looking For2+ years of multi-unit restaurant leadership experience (QSR or Fast Casual preferred)Strong ability to coach, motivate, and hold teams accountableProven track record of improving operations and achieving sales goalsExcellent communication, leadership, and problem-solving skillsA hands-on, people-first management styleAbility to travel between Houston-area stores regularlyValid driver's license and reliable transportationWhy You'll Love Working With UsCompetitive salary + bonus opportunities based on performanceHealth, dental, and vision benefitsPaid time offOngoing leadership development and career advancementA fun, passionate, community-focused culture founded by firefightersThe chance to make a real impact on teams, guests, and local communitiesJoin a Brand With Purpose If you're ready to lead with integrity, inspire excellence, and help shape the future of Firehouse Subs in Austin, we'd love to meet you. Apply today and help us continue serving hot subs—and even hotter hospitality!Firehouse Subs ® is a restaurant chain with a passion for hearty and flavorful food, heartfelt service and public safety. Founded in Jacksonville, Florida in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen, Firehouse Subs is a brand built on decades of fire and police service, hot and hearty subs piled high with the highest quality meats and cheeses, and its commitment to saving lives through the establishment of the non-profit Firehouse Subs Public Safety Foundation ®.The founders are the real deal, the food is their creation and the brand is a family of franchise operators who share their same passion for generously serving food and community. For the third consecutive year, based on recent Technomic Insight consumer data, Firehouse Subs was named the No.1 brand in the restaurant industry that "Supports Local Community Activities." This year, Firehouse of America and Firehouse Subs suppliers will together donate a portion of purchases at Firehouse Subs locations to the Firehouse Subs Public Safety Foundation for the purchase of lifesaving equipment, with a minimum donation of $1 million.Our mission is to carry on our commitment to and passion for:Hearty and Flavorful FoodHeartfelt Service, andPublic SafetyThis franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise restaurant, and all hiring decisions will be made by the management of this franchise restaurant. All inquiries about employment at this franchise restaurant should be made directly to the restaurant, and not to Firehouse Subs Corporate.