Program Assistant: II

Job Title-Program Assistant II Duration-12 Months Location-San Diego,CA Note-This position follows a hybrid work schedule, with employees expected to work onsite Monday through Thursday and eligible to work remotely on Fridays. Employees expected to work a standard eight-hour day, including core business hours of 9:00 a.m. to 4:00 p.m. Role and Responsibilities- The Program Assistant II supports the day-to-day administration of Client's Demand Response programs, which provide incentives to customers for reducing energy usage during periods of high demand, particularly during critical peak events and hot weather conditions. This role serves as a primary point of contact for program participants, responding to customer inquiries and providing administrative support to participating aggregators throughout the customer enrollment process. The Program Assistant II is responsible for identifying and documenting system issues, preparing detailed incident tickets, and coordinating with Information Technology (IT) teams to facilitate timely resolution. Additional responsibilities include maintaining current program procedures and documentation, supporting program reporting activities, and ensuring the accuracy and integrity of program databases and records. The program assistant II will support the daily operations of Client's demand response programs which pay customers an incentive for conseving energy on hot days when converation is needed most. The program assistant II will respond to inquires from program particpants and assist particpating aggregators with customer enrollments. The program asistant will write up tickets and submit them to IT when a system is not working properly. The progarm assistant will also maintain up to date program procedures and assist with general program reporting. The program assistant will update program databases and spreadsheets and should be proficient in MIcrosoft Word and Microsoft Excel. Requirement- Bachelor's degree required or equivalent combination of education and experience 2-5 Years of Experience. #J-18808-Ljbffr