Epic Ambulatory Super User

Job Description

Job Description

We are looking for an experienced Epic Ambulatory Super User to support our clinical teams in delivering exceptional patient care. As a non-profit organization focused on primary care, we utilize Epic through the Community Connect model to enhance efficiency and patient outcomes.

This role will serve as a key resource for end-user support, workflow optimization, and training within the ambulatory setting. Experience with OCHIN’s Epic EHR is strongly preferred.

Summary of Position

Under the direction of the Clinical Informatics Manager, the Epic Ambulatory Super User, is accountable to see that the goals set for the clinical informatics department are met. Works closely with the clinicians, physicians, dentists, administrative staff and information technology staff to ensure integration of quality initiatives and technology into the patient care process. Supports the analysis, evaluation, development, implementation, updating and integrity of quality projects and clinical systems. Coordinates education of all users in clinical software.

Minimum Qualifications

The following qualifications are the minimum necessary to adequately perform this job. However, any equivalent combination of experience, education, and training which provides the necessary knowledge, skills, and abilities would be acceptable, subject to any legal and/or regulatory requirements:

Must be able to sit, stand and walk for long periods of time

Ability to read and understand the English language

Ability to effectively maintain confidentiality of records and communicate with all levels of personnel

Experience : 2+ years in an outpatient provider office setting

Additional skills required :

Knowledge of Outpatient Clinic Operations

Experience in the Microsoft Suite

Superior written and verbal communication skills

Must be able to work with changing priorities.

Requires excellent organizational, problem solving and critical thinking skills.

Must be able to interact with individuals of all cultures and levels of authority.

Requires the ability to maintain confidentiality.

Must be able to function as part of a team.

Must possess initiative.

Basic medical terminology required, knowledge can be obtained through formal classes or work experience.

Additional skills preferred : Proficient in use of all computer software utilized in practice, presenting and/or teaching experience a plus

E ducation: High school diploma or GED required

Experience Required : 2 or more years in an outpatient provider office setting or related experience.

Certification(s): N/A

K ey Responsibilities (10-Core)

1. Supports basic Epic functions in the EMR.
2. Has a basic understanding of Epic, OCHIN, Dentrix & Dexis functionality.
3. Able to manage accounts that are associated with clinical software.
4. Manage Epic Work queues.
5. Training on various software features (new functionality and basic use and navigation).
6. Assists Information Technology department in the support of clinical users when appropriate.
7. Maintains current knowledge of clinical practice, organizational policy, regulatory requirements and standards of practice.
8. Able to manage OCHIN JIRA’s & Kintegra tickets.
9. Assists with EPCS & verification process.
10. Other duties as assigned.

Kintegra Core Requirements

1. Patient First – An approach to care that holds primary, the well-being and desires of the patient
2. Build not Blame – Focusing first on finding fault with the process rather than the person
3. Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers
4. Cooperation and Flexibility – Related to an internal belief that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description
5. Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture.

Kintegra Health is a community sponsored, family-centered provider of health care, health education and preventive care services without regard to the ability to pay. We screen potential employees to first ensure alignment with our core requirements followed by the requisite position skills set. In doing so we need staff committed to this mission who do their best to live and work, the characteristics of our core values as we strive to care for ever increasing members of the communities we serve.

Our goals are:

• To provide continuing comprehensive and accessible primary care services to individuals and families of all economic levels within Gaston County.
• To provide primary care services to meet the physical as well as social health needs of individuals and families, promoting health maintenance, providing timely diagnostics, treatment and referral services.
• To emphasize preventive care through patient and community education to help individuals become aware and responsible for their own health behaviors.
• To employ an interdisciplinary team approach in collaboration with other community providers to provide a continuum of appropriate patient/family-oriented care in a cost-effective manner.