Restaurant Team Member (Front Line Service)

Guest Guru

Job Summary

As a Guest Guru, you are our guests' first point of contact. We heavily rely on our Gurus to set the stage for a positive interaction. We expect our Guest Gurus to welcome customers robustly every time by exclaiming "Welcome to Cornbread" with a warm demeanor, willingness to help, and reliability. Guest Gurus are team players who thrive in a fast-paced environment.


PEOPLE: Treat others with KINDNESS & RESPECT.

• Greet every customer warmly and enthusiastically, making each guest feel valued and welcome
• Build rapport with repeat customers and foster a positive connection with new guests
• Take the time to determine customers' needs, offer additional menu items and upsell
• Respect the differences of others even when their values and ideas contrast with our own
• Find opportunities to lead with kindness and seek to understand others
• Work cooperatively with others on the team and with leadership
• Communicate positively and professionally
• When respect or safety is at stake, reach out to restaurant leadership or HR to seek a resolution

PRODUCT: Deliver DELICIOUSNESS with EFFICIENCY.

• Display a graceful sense of urgency when completing tasks
• Understand all menu items
• Consistently meet Cornbread product recipes and quality standards
• Record and accurately process purchases using the POS system, collect and process payments, and apply discounts according to Cornbread standards
• Complete required training in a timely manner

PLACE: Demonstrate pride by making CLEANLINESS and safety a priority.

• Work cleanly and safely actively identifying any suspicious activity or safety hazards and escalating to restaurant leadership.
• Perform general duties associated with setting up/breaking down areas and stations at the start or close of a shift
• Follow all COVID-19 protocols and meet cleanliness standards.
• Clean coffee grinder, brewer, and espresso machines.
• Organize products on our shelves and restock as necessary
• Work as a team to maintain the dining room, restock condiments and utensils, and provide upkeep on the restaurant area during the shift.
• Complete opening and closing tasks and checklists.
• Participate in weekly, monthly, and quarterly deep cleans of the cafe.

Requirements:

• People skills: Dealing with the public and team proactively, professionally, and positively.
• Able to be detail-oriented, focused on guest service, safety-minded, trustworthy, reliable, and efficient
• Food Handlers certificate within 30 days or ServSafe equivalent
• Ability to lift 30+ lbs, bend, stoop, reach, and push
• Ability to stand for long periods and climb steps
• Proficiency in technology, reading, and writing required
• Ability to work indoors and outdoors throughout the shift, Gurus spend 70% of the shift in a temperature-controlled environment and 20% in outdoor areas, the remaining 10% in kitchen, prep, or storage areas
• Exhibit Pride

This job description is not an exhaustive task list of every function of the role, other tasks, and job responsibilities as assigned.