Customer Service Representative

Customer Service Representative

AMSOIL INC. has an exciting opportunity as a Customer Service Representative. As a Customer Service Representative, you will provide outstanding, friendly customer service while accurately and efficiently handling customer inquiries. This position reports in-office to the AMSOIL center in Superior, Wisconsin and has a core work schedule from Monday-Friday from 10:00am to 7:00pm.

Core Responsibilities:

• Provide outstanding customer service over the phone and through email
• Accurately enter customer orders over the phone into online management system
• Provide pricing information to customers as well as inform customers of new products and make suggestions
• Work with distribution centers to document and resolve issues where customers receive damaged product or orders with missing or incorrect products
• Contact customers to proactively renew expiring accounts, conduct recent order surveys, notify of product recalls, update contact information, and other customer service initiatives
• Coordinate various administrative tasks between calls such as establishing new customer accounts, processing internet transactions, and reviewing and qualifying account applications

Position Requirements:

• High School diploma or equivalent
• Minimum of 1 year of customer service experience
• Strong public relations and customer service skills
• Ability to communicate effectively, courteously, and professionally
• Strong skills in operating a computer with proficiency in Microsoft Office Suite
• Ability to multi-task and demonstrate attention to detail while coordinating tasks between calls
• Must be able to sit at a desk and work at a computer for long hours
• Available 40 hours/week, Monday-Friday between the hours of 7:00am to 7:00pm with a core work schedule from Monday-Friday from 10:00am to 7:00pm

Preferred Qualifications:

• Experience working in a call center environment

Benefits:

• Paid time off and paid holidays each year
• Employee bonus program
• 401(k) with company match
• Paid life, short-term disability, and long-term disability insurance
• Competitive health benefits
• Health savings account (HSA) and flexible spending account (FSA) options
• Affordable group dental, vision, critical illness, and accident insurance
• Employee discount on product
• Corporate gym membership

Equal Opportunity Employer/Veterans/Disabled AMSOIL is an Equal Employment Opportunity employer. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, physical or mental disability, medical condition, veteran status or any other factor determined to be unlawful by federal, state or local statutes.