HVAC Lead Installer

Are you tired of feeling like just another number ? Frustrated by the lack of recognition for your hard work and expertise? Do you dream of joining a team that truly values your skills and dedication and offers continuous training and development? At Sila Heating and Air Conditioning, we understand the challenges HVAC Installers face. We are committed to creating a supportive and rewarding work environment where your contributions are celebrated and your growth is encouraged. With a legacy of over three decades, Sila has been the trusted name for top-tier HVAC solutions, known for our unwavering commitment to customer satisfaction and technical excellence. About Us: Since our inception, Sila has been dedicated to delivering unparalleled heating and air conditioning services. Our focus on expert installation, using leading brands like Lennox, Mitsubishi Electric, and Bradford White, ensures our customers enjoy optimal comfort and safety in their homes. Our comprehensive cleaning and preventive maintenance plans further reinforce our commitment to maintaining the highest standards of service. Why Join Sila? At Sila, we believe in fostering a culture of growth, teamwork, and exceptional customer service. Our employees are our greatest asset, and we invest in their development through continuous training and support. When you join Sila, you’re not just starting a job—you’re joining a family. We celebrate our successes together, support each other through challenges, and are united by a common goal: to provide the best HVAC services in the industry. Join us and be part of a team that values your skills, encourages your growth, and recognizes your contributions. Come grow with us! In exchange for your skillset and commitment, we offer: - Company vehicle, gas card, cell phone, and tablet - 401(k) with Company Match - High-quality, Affordable Medical, Dental, and Vision Insurance - Health Savings Account with company contributions - Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance - Paid Holidays - Paid Time Off (PTO) - Parental Leave - Tuition reimbursement - Special deals/Discounts on a variety of services and entertainment - Tool account - Safety shoe reimbursement - Family & friends discounts on services - Yearly Performance Reviews As a Residential HVAC Installer at Sila, you will play a vital role in our mission to provide superior HVAC installations for our residential customers. Working in a crew of two, alongside an Install Apprentice, you will be responsible for safely and efficiently installing HVAC systems while upholding the highest standards of craftsmanship and customer service. Lead Installer Success Metrics: Customer Satisfaction: Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly. Installation Quality: Maintain a consistently high level of installation quality, as evaluated through post-installation inspections and customer feedback. Efficiency and Productivity : Complete HVAC installations within the established timeframes, meeting or exceeding the company's productivity standards. First-Time Installation Success : Achieve a first-time installation success rate as established by the Installation Manager, ensuring minimal revisits or callbacks due to installation-related issues. Technical Proficiency : Continuously update and enhance technical skills, staying informed about the latest installation techniques, manufacturer guidelines, and industry best practices. Safety Adherence : Maintain a perfect safety record, strictly adhering to all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period. Mentorship and Guidance : Provide effective mentorship and guidance to the Install Apprentice, contributing to their skill development and ensuring a positive learning experience. Professionalism, Appearance, and Customer Communication: Demonstrate excellent communication skills when interacting with customers during installations. Uphold a professional appearance and demeanor while representing Sila during installations, earning high marks for professionalism from customers. Accuracy of Documentation : Maintain accurate and complete documentation of installation details, equipment used, and any modifications in the company's systems, such as Service Titan. Team Collaboration : Work collaboratively with the Install Apprentice and other team members, fostering a positive and supportive work environment that promotes teamwork. Continual Improvement : Actively participate in performance reviews and self-assessments, identifying areas for personal improvement and setting development goals to enhance overall job performance. Pursue additional certifications and training opportunities to expand expertise and proficiency in installing various brands of HVAC equipment. Installer and Apprentice Development : Monitor and track the progress of the Install Apprentice, providing regular feedback and opportunities for growth and skill advancement. Timeliness and Punctuality : Maintain a consistent record of punctuality and attendance, arriving at installation sites and appointments on time. Additional duties as assigned $30 - $40 an hour #J-18808-Ljbffr