Branch Operations Manager

Job Description Summary The PC Operations Manager is responsible for the support of the operations at the PC with focus on customer service, employee development, fleet utilization and maximizing profits. Position Responsibilities Work with Profit Center Manager to develop and maintain rental operation standards Ensure the Profit Center is in compliance with company policies and procedures Ensure customer service levels are held above standards Maintaining a consistent message to be delivered by all customer service team members Train and develop rental operations staff Quality equipment improvement and reduction of driver time loading Quality control of fleet and management of cost associated with rental Coach employees to work together and able to create a game plan for employees to follow. Motivates through constant evaluation and review. Set clear and measurable objectives for entire team Direct various staff members in the performance of their store related positions. Develop, evaluate and motivate staff. Maximize operational efficiencies Recommend new processes where needed to improve quality and cost Responsible for safety audits, safety training, compliance with State and Federal OSHA and DOT regulations. Manage human resource administration (payroll/scheduling/paperwork, etc.) Explain the billing procedure to customers and develop customer trust and understanding Assist customer in determining their rental needs by applying product knowledge Responsible for the management of the Yard Perform daily and weekly truck audits Communicate inventory levels to management Hold daily meetings to discuss daily objectives and safety issues Maintain well organized and safe premises Requirements Education & Experience: 3 Years in the rental equipment or construction industries. 1 Year of Operations Management or related/retail management experience Excellent management and leadership skills Exceptional organization skills Exceptional problem solving skills; able to identify problems and implement corrective actions Excellent knowledge of construction equipment required. Ability to effectively communicate. Understands basic knowledge of MS Office, Outlook, Internet/Intranet, and Wynne system Base Pay Range $61,934.00 - 85,159.80 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Benefits Health, Dental and Vision plans 401(k) Match Volunteer time off Short-term and long-term disability Accident, Life and Travel insurance, as well as flexible spending Tuition Reimbursement Options Employee Assistance Program (EAP) Length of Service Awards Sunbelt also provides a comprehensive benefits package to its full-time employees. Additional Benefits Medical/Dental/Vision Insurance 401(k) Retirement Plan - US RRS Plan – CAN Paid Parental Leave Paid Holidays and Paid Time Off Tuition Reimbursement And many more Paid Time Off 12-25 vacation days depending on years of service 5 sick days 6 holidays 2 half day holidays 2 floating holidays 1 inclusion day 1 volunteer day Company Overview A leader in the equipment rental industry, Sunbelt Rentals is constantly advancing the idea of how a company can best serve its customers, communities and the planet. With over 1,000 locations across North America and an expansive portfolio of products and services, we deliver solutions to support any job. Sunbelt’s extensive fleet exceeds and includes general construction equipment, industrial tools, pumps, power & HVAC, trench shoring, scaffolding, remediation & restoration equipment, and more. Services Climate Control Services Industrial Services Tools & Equipment Oil & Gas Services Power & HVAC Services Pile Driving Services Pump Solutions Scaffold Services Remediation and Restoration At Sunbelt Rentals, we place enormous value on the welfare and commitment of our employees as well as the superior level of service they provide for our customers. All our employees benefit from extensive on-the-job training, which is amongst the best in the industry. Our advancement opportunities are why many of our staff remain with us throughout their careers. Sunbelt Rentals means diversity, teamwork, recognition for exceptional performance, and room to grow! #J-18808-Ljbffr Sunbelt Rentals