Application Support Analyst

If you enjoy solving problems, collaborating with business and technical teams, and making a real impact, this role is for you! The Application Support Analyst will be at the center of critical systems that power retail and distribution operations, ensuring everything runs smoothly while continuously improving processes. This is direct-hire position (NOT Contract/C2C) located in Irving, TX. Work onsite Mon - Thu at the Irving, TX office (from home on Fridays_. COMP: $75k to $85K base salary range WHAT’S IN IT FOR YOU: Medical, dental, and vision with employer contributions Healthcare FSA & telehealth options Paid vacation, sick leave & holidays Ongoing learning and development programs WHAT YOU’LL BE DOING: Deliver production support for core business applications, including Salesforce, Sterling OMS, BY WMS, Boomi, and related systems. Own and manage production support tickets, investigating, troubleshooting, and resolving issues with a strong focus on user experience Partner closely with business stakeholders to understand issues and deliver practical solutions Collaborate with a global team (onshore + offshore) to track, prioritize, and resolve incidents Ensure all tickets and requests meet SLA commitments while maintaining high-quality documentation Perform root cause analysis and identify opportunities for system and process improvements Escalate complex issues to Level 3 support when needed and follow through to resolution Contribute ideas to improve workflows, reduce recurring issues, and enhance system reliability WHAT YOU’LL BRING: 3+ years of hands-on application or production support experience Experience supporting retail, distribution, ERP, and/or supply chain systems Strong troubleshooting skills with a structured, analytical approach Experience working with ticketing systems like ServiceNow Ability to manage multiple priorities in a fast-paced environment Clear, professional communication with both technical and non-technical users #J-18808-Ljbffr