Lead Relationship Manager - International Payment Processors

Overview

Lead Relationship Manager – International Payment Processors

The Lead Relationship Manager oversees regional payment processor relationships across key international markets. This hands-on role requires a blend of operational payment expertise, proactive partner management, and technical document comprehension to independently drive results while leveraging cross-functional and offshore support teams.

Core Responsibilities:

• Portfolio & Partner Management: Serve as the primary, face-forward point of contact for international payment processors across varying account sizes. Manage 20+ partner relationships concurrently, taking full ownership of portfolio health and prioritizing needs across diverse market scales.

• Regional Direct Ownership: Take direct ownership of specific global regions including , Australia, Hong Kong, China, Japan, Europe and the Netherlands) representing small to large-scale ATM processor networks.

• Operational Execution & Support: Deep-dive into client setups, configurations, and technical documentation to streamline integration and operational efficiency. Partner with offshore support teams to filter repetitive inquiries and resolve client pain points directly.

• Issue & Transaction Resolution: Leverage hands-on payments experience to troubleshoot operational roadblocks, conduct transaction research, and assist with settlement-related inquiries.

• Risk & Compliance: Actively identify, manage, and escalate account-level risks or operational issues impacting regional processor performance while adhering to strict business standards.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 4 years of relationship management, account management or operational experience within the payments industry

Preferred Qualifications:

• Bachelor's or Master's Degree in Business, Finance, Operations, 

• 5+ years of experience managing international payment processors, partner networks or financial institutions

• 5+ years of experience in payment operations, transaction research, and settlement workflows

• Experience interpreting technical processor documentation and managing multi-account portfolios across distinct geographic regions 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Houston, TX: $109,900 - $125,400 for Lead Relationship Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).