Supervisor, Human Resources Shared Services Center (Oracle Fusion HCM Payroll/Payroll Operations)

Job-ID: 33696Category: Employee Service CenterLocation: Pensacola, FL, United States; Vienna, VA, United States; Winchester, VA, United StatesWorkplace: HybridSchedule: Full time, Regular HoursPosted: 2026-11-10Closes: 2026-11-25Targeted Salary Range: $79,200 - $124,500 annuallyTo supervise, plan, and administer HR Shared Services Center Payroll operations across multiple locations. Ensure accurate and timely payroll delivery to employees across the enterprise through effective operational oversight and technical expertise in Oracle Fusion HCM Payroll, payroll processing, controls, reconciliation, and issue resolution. Collaborate directly with HR Centers of Excellence, HR Business Partners, and technology partners to provide advice, guidance, and service to employees and all levels of management while supporting an employee-focused payroll experience.QualificationsSignificant experience with full-cycle payroll processing using Oracle Fusion HCM PayrollSignificant experience with multi-state payroll processing, including overseeing payroll controls, validation, reconciliation and compliance with applicable federal, state, and local payroll requirements Experience using Oracle Fusion Payroll to support day-to-day payroll operations, troubleshooting processing and system impacts, identify root causes, and assess potential impacts to payroll results and employee payExperience leading teams in an employee-focused environment requiring strong partnership and collaboration with business and technology stakeholders Experience with customer service operations to include understanding of effective customer service philosophyEffective ability to analyze statistical data and organizational needs to recommend action or change in proceduresExperience operating in a lead or supervisory role, preferably for an HR function Experience in managing multiple priorities independently and/or in a team environment to achieve goals Working knowledge of expense tracking, budget preparation and administrationAdvanced skill maintaining accuracy with attention to detail and meeting deadlinesEffective skill interacting with staff, management, vendors, and members diplomatically and tactfullyAdvanced skill exercising initiative and using good judgment to make sound decisionsAdvanced interpersonal, verbal, and written communication skills, including public speakingEffective word processing and spreadsheet software skills Solid organizational, planning and time management skillsBachelor’s degree in Human Resources Management, Business or related field, or the equivalent combination of experience, education, and trainingDesired QualificationsWorking knowledge of banking/financial industry trends, products, and services Advanced knowledge of Navy Federal Human Resources policies, procedures, and programsAdditional InformationHours:Monday - Friday, 8:00AM - 4:30PM; HybridLocation:820 Follin Lane, Vienna, VA 221805510 Heritage Oaks Drive, Pensacola, FL 32526 141 Security Drive, Winchester, VA 22602ResponsibilitiesSupervise the operations of the HR SSC to efficiently achieve short term goals and objectives; responsibilities include delivery of a wide variety of HR services to prospective, current, and former employees across the enterprise.Lead production and data entry to ensure transaction processing remains on schedule and accurate/current information is available to users across the organizationMonitor communication channels to ensure service quality and effectivenessEstablish a positive work environment, open communication, and accountability; resolve technical or resource issuesServe as a point of contact to respond to escalated inquiries from staff and managementAnalyze work quality, work methods, processes, procedures, production standards, and metricsCollect and maintain data for analysis and reports; identify trends and make recommendationsIdentify operational areas of improvement, initiate new approaches, make recommendations to management, and implement solutions to improve efficiency of operations, standards and resultsBuild partnerships and promote cross functional collaboration with other business units to analyze and improve procedures and resolve problemsComplete state and federal agency reporting requirements at appropriate intervalsEnsure compliance with all federal, state, local laws and regulations, and Navy Federal policies and proceduresPerform supervisory/managerial responsibilitiesEnsure adequate/skilled staffing; select employeesEstablish performance goals and prioritiesPrepare, conduct, and review performance appraisalsDevelop, mentor and counsel staffProvide input and/or prepare budget requirements for Annual Financial Plan (AFP)Ensure section/branch goals and objectives align with division/department strategyEnsure efficiency of operationsPerform other duties as assignedAbout the companyNavy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.Our approach to careers is simple yet powerful: Make our mission your passion.FORTUNE100 Best Companies to Work For 2025Yello and WayUp Top 100 Internship ProgramsComputerworld Best Places to Work in ITNewsweek Most Loved Workplaces2025 PEOPLE Companies That CareNewsweek Most Trustworthy Companies in AmericaMilitary Times 2025 Best for Vets EmployersBest Companies for Latinos to Work for 2025Forbes 2025 America’s Best Large EmployersForbes 2025 America's Best Employers for New GradsForbes 2025 America's Best Employers for Tech Workers2025 RippleMatch Campus Forward Award Winner for Overall Excellence Military.com Top Military Spouse Employers 2025 2025 Handshake Early Talent AwardFrom Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at View email address on click.appcast.io or by calling View phone number on click.appcast.io. This team cannot provide any information on job postings or application status.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.