Guest Services Agent/Night Auditor

Job Description

Job Description

We are currently looking to complete our Front Desk Team for ABAE Hotel by Eskape Collection, where you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. This open vacancy can be filled in by one person interested in a Full Time position (2 PM Shifts and 3 Overnight Shifts) or by two different people, one interested in 2 PM shifts and another in 3 Overnight Shifts. IMPORTANT: For the Overnight shift (11pm-7am) it is needed to have a valid Driver's License and be comfortable with parking guest's vehicles.

This role is crucial in creating a welcoming atmosphere and maintaining the efficiency of our front desk operations. The candidate(s) we are looking for are self-efficient, dependable, and committed to delivering outstanding service for our boutique property.

Key Responsibilities:
Guest Reception:
· Greet guests warmly and assist with check-in and check-out procedures.
· Provide information about hotel facilities, services, and local attractions.
· Handle guest inquiries, requests, and complaints promptly and professionally.
Efficient Operations:
· Maintain an organized and tidy front desk area.
· Ensure accurate and efficient processing of guest reservations and registrations.
· Utilize computer systems to update guest information, process payments, and generate reports.
Self-Efficiency:
· Take initiative to address guest needs and concerns independently and effectively complete a checklist and handover.
· Demonstrate the ability to multitask and prioritize responsibilities effectively.
· Troubleshoot and resolve minor issues without immediate supervision.
Dependability:
· Adhere to established check-in/check-out procedures and hotel policies.
· Maintain regular attendance and punctuality to ensure smooth shift transitions.
· Collaborate with team members to achieve a consistent and reliable guest experience.
Communication:
· Effectively communicate with guests, colleagues, and management.
· Relay important information to the appropriate departments to enhance guest satisfaction.
· Provide clear and concise instructions to guests regarding hotel amenities and services.
Problem Solving:
· Address and resolve guest issues promptly, escalating when necessary.
· Collaborate with other departments to solve challenges and enhance overall guest experience.
· Proactively identify potential issues and implement preventive measures.
Hospitality Excellence:
· Uphold the highest standards of hospitality and professionalism.
· Anticipate and fulfill guest needs to exceed their expectations.
· Foster a positive and welcoming atmosphere for guests and team members.

Qualifications:
· High school diploma or equivalent; additional education in hospitality is a plus.
· Previous experience in a front desk or customer service role preferred.
· Proficient computer skills, including knowledge of hotel management software (WebRezPro is a plus)
· Excellent communication and interpersonal skills.
· Ability to remain calm and focused in high-pressure situations.
· Flexibility to work various shifts, including weekends and holidays.

Advancement Opportunities: This position is a stepping stone for career growth within our organization. Successful Guest Services Front Desk Agents may have opportunities for promotion to supervisory or managerial roles, based on performance and demonstrated leadership skills.

If you are a self-efficient and dependable individual with a passion for delivering exceptional guest experiences, we invite you to apply for the Guest Services Position. Join our team and be a part of creating memorable moments for our guests.

Job Type: Part-time or Full Time 

Benefits:

• Employee discount
• Flexible schedule
• Vacations and Sick Days (Full Time only)

Schedule:

• 8 hour shift
• Afternoon shift
• Evening shift
• Holidays
• Overtime
• Weekends as needed

Work Location: In person