Manual QA Engineer

Position Overview:


We are seeking a detail-oriented and highly motivated Manual QA Engineer to join our quality assurance team supporting Certina , a business application layer built on top of Salesforce . The ideal candidate will have a solid background in software quality assurance, strong analytical skills, and a collaborative personality that fosters trust and teamwork across technical and business teams.

Key Responsibilities:

• Perform manual testing of the Certina application and its Salesforce integrations to ensure stability, accuracy, and functionality.
• Develop, document, and execute comprehensive test cases , test scenarios, and test plans.
• Identify, document, and track software defects using JIRA or similar tools, ensuring issues are resolved promptly.
• Collaborate closely with developers, business analysts, and product owners to understand requirements and acceptance criteria.
• Conduct functional, regression, and user acceptance testing (UAT) on new features and enhancements.
• Validate data consistency and workflows within the Salesforce environment.
• Participate in release readiness reviews , providing clear QA sign-off.
• Continuously enhance QA processes to improve product quality and testing efficiency.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• 5+ years of hands-on experience in manual software testing , preferably in enterprise or CRM-based applications.
• Working knowledge of Salesforce or Salesforce-based platforms such as Certina .
• Strong understanding of software development life cycle (SDLC) and QA methodologies .
• Experience using defect tracking and test management tools (e.g., JIRA, TestRail, Zephyr).
• Excellent analytical and problem-solving skills.
• Strong communication skills and a trustworthy, collaborative, and proactive personality .
• Detail-oriented with a commitment to delivering high-quality work.

Preferred Skills:

• Familiarity with API testing or SQL-based validation .
• Exposure to Agile/Scrum methodologies .
• Basic understanding of automation concepts (nice to have).