Customer Service Representative

Customer Service RepresentativeLocationNashville, TNJob Type: Contract-to-HirePay Range: $23/HR+, depending on experienceWe are seeking a dependable and customer-focused Customer Service Representative to join a growing distribution company in NashvilleTN. This position will serve as a key point of contact for customers, helping manage orders, resolve issues, coordinate with internal teams, and ensure a positive customer experience from order placement through delivery.The ideal candidate is organized, responsive, comfortable working in a fast-paced environment, and able to effectively balance customer needs with operational priorities.Key ResponsibilitiesServe as a primary point of contact for customers regarding orders, product availability, shipping updates, and general inquiriesEnter and process customer orders accurately and efficientlyTrack orders and provide customers with timely updates on shipment and delivery statusCoordinate with warehouse, distribution, purchasing, and sales teams to resolve order or inventory issuesResearch and resolve customer concerns related to shortages, damaged products, incorrect shipments, returns, or delivery delaysMaintain accurate customer and order information within the company's ERP or order management systemProcess returns, credits, and replacements as neededCommunicate professionally with customers by phone and emailMaintain strong working relationships with customers and internal departmentsIdentify potential issues proactively and work toward timely solutionsAssist with additional administrative and customer service responsibilities as neededQualifications1+ years of customer service, order management, distribution, logistics, or related experience preferredExperience working within a distribution, manufacturing, warehouse, or supply chain environment is a plusStrong verbal and written communication skillsExcellent attention to detail and organizational skillsProficiency with Microsoft Office, particularly Outlook and ExcelExperience with ERP, CRM, or order management systems preferredPositive, team-oriented attitude with a strong commitment to customer serviceBenefit offerings include PTO, medical, dental, vision, life insurance, short-term disability, and 401K plan. Provides employees the flexibility to choose the type of coverage that meets their individual needs.If you meet the qualifications above and this sounds like the opportunity for you, apply today! Not quite what you're looking for? Check out the LHH website for more opportunities in your area!