Shift Leader

Chick-fil-A Shift LeaderAt Chick-fil-A Sherwood Plaza, we're not just serving food—we're growing leaders. Our Shift Leaders set the tone for excellence, guiding their teams with patience, care, fun, and intentionality. This is more than a job—it's an opportunity to develop yourself, invest in others, and impact your community.As a Shift Leader, you will oversee day-to-day operations, develop team members, and contribute to a positive and healthy culture. You'll also be paired with a Director or the Operator to help guide your leadership journey.What You'll DoLead AM or PM shifts 2–3 times per week, supporting other leaders and ensuring smooth operations on other shifts.Model and uphold Chick-fil-A brand standards (food safety, cleanliness, speed, hospitality, and food quality).Create consistency in daily operations by fostering teamwork, positivity, and organization.Ensure team members are trained, equipped, and empowered to provide Remarkable experiences to every guest.Coach team members in food safety, speed, quality, and hospitality.Monitor shift accountability, cash handling, and restaurant cleanliness/safety.Solve operational challenges and keep shifts running smoothly.Master all positions in either Front of House (Hospitality) or Back of House (Kitchen).What We're Looking ForExperience: 1+ years Chick-fil-A experience OR 2+ years leadership experience in food service (with at least two organizations preferred).Skills: Strong communication (English required; Spanish is a plus), problem-solving, and leadership skills.Character: Humble, coachable, and committed to creating a healthy team environment.Physical Requirements: Applicants must be capable of physically demanding tasks, including, but not limited to: lifting 30-50 lbs., lifting above the head, repetitive motion, and standing for extended periods of time. Shift Leaders may expect to be outdoors for several hours per shift, year-round (with proper safety gear). Reasonable accommodation(s) will be considered upon request.Growth & DevelopmentWe invest in YOU:Leadership coaching from Directors and our Owner/Operator.Ongoing training and leadership meetings.Opportunities for growth through internships, projects, and business trips.Access to books, podcasts, and coaching to support your leadership journey.Training Path (60–90 Days)First 30 days: Focus on operations and learning the business.Next 30 days: Begin leadership development and shadowing.Day 60+: Lead your first shifts at full pay if operational excellence is demonstrated.Additional training provided if needed.How Success is MeasuredGuest satisfaction (OSAT, Customer Experience Metrics/scores)Speed of service and order accuracyFood safety & quality metrics (temperature, hold times, cleanliness)Team engagement and culture surveysLeadership consistency and accountabilityWhat We OfferPay: $17.50/hour during training (60–90 days), then $21.50/hour starting pay.Perks: Free meals, Sundays off, flexible scheduling.Benefits: Medical, vision, dental, and 401k with matching (eligibility applies).Scholarships: Eligible to apply for Chick-fil-A Scholarships.Environment: Positive, family-like culture with an open-door leadership policy.Career Growth: Clear path to advance into higher leadership roles.Join us in growing yourself and others—while making a real difference in the lives of our guests and team.Work schedule10 hour shift12 hour shiftWeekend availabilityHolidaysDay shiftNight shiftOvertimeBenefitsHealth insuranceDental insuranceVision insuranceLife insurance401(k) matchingEmployee discountPaid training