Account Manager

Account Manager Department: Client Success Employment Type: Full Time Location: Minneapolis, MN Reporting To: Account Director Compensation: $75,000 - $84,999 / year Description The Social Lights is a crew of creative strategists, data nerds, and social trend experts who live and breathe at the intersection of social media and culture. We are devoted to decoding culture to activate social fandoms for our brands. We Power Brighter Futures with meaningful connections, backed by the sharpest insights in the game. With a track record for social innovation and measurable results, we are a true marketing partner to our clients – whether they’re household names or rising stars. Our Account Managers support Client Services by managing client relationships and internal teams. They are responsible for guiding the development of social media strategy deliverables on behalf of TSL clients, applying quantitative and qualitative analysis skills to develop insights and actions that demonstrate a thorough understanding of the client’s goals. Key Responsibilities Manages and leads the agency’s day-to-day relationship with client contacts; operates as a point of contact for any and all matters specific to your clients, fostering clear and effective communication between client and agency Influences the development of social media strategy deliverables on behalf of clients including, but not limited to Social Audit, Social Tone + Voice, Channel Strategy, Content Strategy, Response Strategy, Audience Analysis, Competitor Analysis, IMC Strategy, Creative Brief(s), and specific Quarterly Strategy Session deliverables Has a pulse on active client projects and deliverables, ensuring employees understand and are executing towards deadlines and meeting financial markers Analyzes data to support insights, key takeaways, and optimizations Drives content development or production initiatives for associated campaigns, as needed Builds client confidence in our agency services Maintains strong time management, organization, and prioritization skills in order to complete multiple client asks and deliverables in a timely manner Analyzes data to understand campaign effectiveness, improve spend effectiveness, etc. in order to make strategic changes to meet client’s business goals Presents new ideas to improve performance across TSL client accounts and internal processes Audits and evaluates competitors’ social media efforts on a regular basis Stays up-to-date with industry trends in both social and digital spheres; shares insights with team members on a regular basis Contributes to internal training content in the form of lessons/How-To’s, and POV requests, as assigned Provides motivation and guidance for the team on client projects and deliverables Nurtures internal team relations, encouraging creativity and collaboration. Mentors and challenges peers in order to grow their career development Possesses strong self-accountability and motivation in order to drive towards exceptional work and contribute to agency work. Performs essential duties as assigned on occasion to meet changing needs of the agency Skills, Knowledge and Expertise Bachelor’s Degree in Journalism, English, Public Relations, Marketing or related communications field 3+ years experience in Marketing, Communications, Social Media specific areas Stellar writing, editing, and proofreading skills Ability to interpret and explain social media metrics and trends Well organized, strong time management and prioritization skills Ability to work independently and take initiative Effective presentation skills Proficient in MS Office software and G suite Is a problem solver, solution orientated, takes initiative, and can communicate through change Maintains confidentiality with business relations, personnel matters, and proprietary matters *This job description is not designed to cover or encompass a comprehensive listing of required activities, duties, or responsibilities. Specific functions may change, or additional ones may be assigned during the course of employment Benefits Health Insurance Dental Insurance Voluntary Vision Insurance HSA + Company Contribution 401k + Company Match Generous PTO Policy New Macbook Pro Cell Phone Stipend Paid Employee Parking Dog-Friendly Office #J-18808-Ljbffr