Customer Service Representative - State Farm Agent Team Member

Customer Service Representative

John Jensen - State Farm is Waunakee's highly-rated insurance agency (4.9 on Google, voted Favorite Insurance Agency three years running). We're hiring a Customer Service Representative — but this isn't a dead-end CSR job. We built this role for someone who wants to learn the insurance business from the ground up and grow into a licensed sales position. If you're organized, personable, and want a career (not just a job), read on.

What you'll do:

• Handle customer calls and inquiries: policy questions, coverage changes, claims follow-up
• Process endorsements and policy updates accurately
• Maintain clean, detailed records of every customer interaction
• Identify opportunities where customers may be underinsured or could benefit from a coverage review, and flag them to the agent
• Support the team during life-event moments for customers: new home, new car, new baby, new job

The growth path:

We pay for and support you through licensing — Property & Casualty, Life, and Health (Wisconsin) — with full reimbursement of exam and course costs once completed. As you build product knowledge and comfort talking to customers, you'll take on more sales-oriented conversations: cross-selling existing customers, quoting new business, and eventually creating your own opportunities. Several of our current team members started in a service-first role. How fast you move is up to you.

What we're looking for:

• Strong communicator — comfortable on the phone, clear in writing
• Detail-oriented, able to juggle multiple customer conversations without dropping the ball
• Genuinely curious about people and problem-solving, not just processing transactions
• Coachable and interested in learning a technical, regulated business
• Previous customer service experience preferred; sales curiosity is a plus, not a requirement
• Must be able to obtain WI P&C, Life, and Health licenses (agency-sponsored)

Compensation & Benefits:

Base salary: $40,000, plus performance-based commission once you're licensed and begin writing business. Full reimbursement for P&C, Life, and Health licensing costs upon completion — no cost to you. Compensation: $40,000.00 per year.

Ready to Launch Your Career?

We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. Come work with an energetic, fun team at John Jensen - State Farm Agent!

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in Waunakee.
• Our office is open 9AM-5PM.
• I have been a State Farm agent since 2020.
• I am a proud graduate of UW-Whitewater.
• We currently have 6 team members at our agency.
• Our agency has received awards including: Chairman's Circle and Ambassador Travel

Apply Now And Let Us Put You On The Path To Success

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.