Sales Support Representative- JR- Westchester, NY

Sales Support Representative

As a Sales Support Representative at Stryker, you will play a key role in supporting orthopedic surgeries and elevating the customer experience across the territory. You will provide independent technical support for both manual and robotic productsensuring issues are resolved quickly, cases run smoothly, and customers feel confident relying on you as a trusted resource. In this role, you will manage daily account operations, support case preparation and inventory, maintain technical expertise through ongoing training, and collaborate closely with Sales Representatives and Managers. You will contribute directly to sales enablement efforts by supporting customer relationship development, learning upselling strategies, and gaining exposure to account management within the operating room. Because customer needs don't follow a MondayFriday schedule, this role includes on-call responsibilities, including evenings, weekends, and holidays, to ensure consistent support and timely response to urgent technical needs.

Provide independent, timely technical support and troubleshoot manual and robotic product issues to ensure high customer satisfaction.

Participate in sales meetings and support sales development and customer relationship initiatives.

Confidently manage daily schedules across assigned accounts, ensuring efficient workflows and proactive account management.

Maintain required training, certifications, and ongoing technical expertise across manual and robotic platforms.

Collaborate with team members to align schedules, share insights, and support sales opportunities.

Manage inventory, instrumentation, and case preparation to ensure seamless product application.

Learn from and partner with Sales Representatives and Sales Managers to develop upselling and account management skills used inside the Operating Room.

Support customer education, demonstrations, and product familiarity as directed by the territory's needs.

Perform on-call dutiesincluding evenings, weekends, and holidaysto support urgent technical needs and ensure continuous customer care.

This position requires the handling of instruments that may have been contaminated by blood or bodily fluids. In compliance with Occupational Safety and Health Administration (OSHA) regulations, Stryker will provide a safe working environment for all employees.

Ability to lift, push, pull, and carry up to 50 lbs.

Ability to stand for extended periods.

Ability to manage stressful OR situations with professionalism and focus

Exerting up to 50 lbs of force occasionally and/or up to 20 lbs of force constantly to move objects.

Must have a valid driver's license.

Fluency in written and spoken English required.

$92,600.00 - $148,400.00

Travel Percentage: 40%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.