Inside Sales/Quotations Specialist

Company Description Ohmega Ticer defines and manufactures mission-critical electronic components for the aerospace and defense industry, as well as commercial and industrial markets. Principal product lines include RF/microwave components, optical encoders, and power products such as capacitors, resistive foils, and magnetics. Job Type Full-time Description Company Description Ohmega Ticer defines and manufactures mission-critical electronic components for the aerospace and defense industry, as well as commercial and industrial markets. Principal product lines include RF/microwave components, optical encoders, and power products such as capacitors, resistive foils, and magnetics. Job Summary We are seeking a highly motivated and detail-oriented Inside Sales & Quotations Specialist to join our commercial team. This role serves as the primary liaison between customers and internal operations, owning the complete quote-to-order process from customer inquiry through order entry. The successful candidate will prepare technical quotations, coordinate cross-functional activities, manage customer communications, and support business growth by converting opportunities into sales. This position requires strong organizational skills, commercial awareness, technical aptitude, and a commitment to delivering exceptional customer experience. Job Duties Own the end-to-end quote-to-order process, ensuring accurate, timely, and efficient processing of customer inquiries, quotations, sales orders, and order acknowledgments; including SOP management and process creation. Prepare accurate customer quotations by reviewing customer specifications, drawings, terms and conditions, and technical requirements while ensuring compliance with company pricing strategies, profitability objectives, and commercial policies. Serve as the primary point of contact for customers, responding promptly to inquiries regarding pricing, product availability, lead times, order status, and technical coordination. Review customer purchase orders for accuracy; including identifying contractual and commercial risks, recommend acceptable deviations from Company standards, and coordinate approvals with management, legal, and finance as required. Process customer sales orders accurately within the Acumatica ERP system, ensuring data integrity and timely order entry. Coordinate closely with Operations, Production, Engineering, Supply Chain, and Purchasing to confirm material availability, manufacturing capabilities, delivery schedules, and customer commitments. Work with suppliers and manufacturing partners to obtain pricing, lead times, technical information, and sourcing support required to prepare competitive quotations. Perform export compliance screening of customers, products, destinations, and transactions to ensure compliance with U.S. Export Administration Regulations (EAR), trade restrictions, and company policies. Maintain accurate customer, quotation, opportunity, and sales activity records within the EDGE CRM system to support pipeline management and forecasting. Partner with outside sales representatives to develop customer opportunities, convert quotations into sales orders, and support strategic account growth. Proactively follow up on outstanding quotations, sample requests, and pending customer decisions to maximize quote conversion and revenue growth. Resolve customer concerns professionally by coordinating cross-functional resources and escalating issues as appropriate to ensure timely resolution and customer satisfaction. Analyze quotation trends, booking performance, customer demand, and market conditions to provide recommendations regarding pricing strategy, customer prioritization, capacity utilization, and sales forecasting. Continuously identify opportunities to improve quoting accuracy, response times, customer experience, and overall sales process efficiency through standardized procedures and continuous improvement initiatives. Support other departments such as Purchasing, Accounting, Production as needed. Qualifications Bachelor's degree in Business, Supply Chain, Engineering, Marketing, or a related field preferred. Equivalent industry experience will also be considered. 5+ years of inside sales, customer service, estimating, or quotation experience. Experience supporting customers within electronics manufacturing, PCB fabrication, semiconductor, aerospace, defense, industrial manufacturing, or engineered products environments is preferred. Strong proficiency in Microsoft Office, especially Excel and Outlook. Experience using ERP systems (Acumatica preferred) and CRM (Salesforce) platforms to manage quotations, orders, and customer opportunities. Knowledge of manufacturing processes, bill of materials, costing concepts, export compliance, contract requirements, etc. Excellent verbal and written communication skills. Strong attention to detail and organizational skills. Ability to prioritize multiple projects and meet deadlines. Self-motivated with strong problem-solving abilities. Ability to work independently and as part of a collaborative team. Preferred Skills Technical aptitude and ability to understand product specifications. Experience reading customer specifications or technical documentation. Negotiation and relationship-building skills. Understanding of PCB or electronic materials manufacturing. Strong analytical and time-management abilities. Physical Requirements Use of standard ESD protection & PPE in manufacturing environments Benefits Competitive salary Health, dental, and vision insurance Paid time off and holidays 401(k) with company match Eligible for Annual Bonus (LIP) Supportive team environment Opportunities for career advancement Why Join Our Team? Join a collaborative team that manufactures highly engineered products supporting some of the world's most advanced electronics, aerospace, defense, and industrial applications. As an Inside Sales & Quotations Specialist, you will work closely with customers, engineering, operations, and business development to deliver innovative solutions while helping drive profitable growth. We offer a dynamic environment where your ideas are valued, your contributions have a direct impact on business success, and you will have opportunities to expand your technical and commercial expertise. #J-18808-Ljbffr Quantic Electronics