Front Desk & Administrative Support - Cannabis Retail

Job Description

Job Description

Position Description: At DACUT, the front desk is not an entry-level position — it is a leadership-facing, customer-first role that sets the tone for the entire store experience.We are seeking a polished, highly personable, and detail-oriented professional who thrives in hospitality-driven environments and excels at customer engagement, organization, and supporting leadership teams. This role blends reception, customer experience, and executive-style administrative support for store management.You will be the first impression, steady presence, and operational anchor of the retail floor — welcoming guests, supporting managers, and ensuring the store runs smoothly, compliantly, and with intention. Position Responsibilities: Front-of-House ExperienceDeliver a warm, confident, and professional welcome to every guestManage compliant customer check-ins with accuracy and discretionMaintain a calm, polished presence during high-volume periodsServe as the final touchpoint for customer satisfaction before departureCustomer Engagement & Brand RepresentationCommunicate promotions, loyalty programs, and store updates clearlyAnswer questions with confidence, or seamlessly escalate to managementRepresent the DACUT brand with professionalism, poise, and hospitalityManagement & Administrative SupportAct as a trusted support partner to store leadershipAssist with scheduling coordination, internal communication, and daily flowTrack observations, customer feedback, and operational needsHelp maintain organized front-of-house systems and documentationOperational AwarenessMonitor lobby flow, wait times, and guest experienceAssist with light inventory coordination and administrative tasksSupport website accuracy and promotional visibility when neededResearch competitor offerings and relay insights to managementCompliance & ConfidentialityUphold all state cannabis regulations with precisionHandle sensitive information with discretion and professionalismMaintain accurate records and documentation at all times Knowledge, Skills and Abilities: Who We're Looking For - This role is ideal for candidates with experience in:Hospitality, concierge, front desk, or luxury retailAdministrative, executive assistant, or office coordination rolesCustomer experience–driven environments (hotels, restaurants, boutiques)Required qualities:Naturally warm, confident, and engaging demeanorHighly organized with strong attention to detailExcellent verbal and written communication skillsAbility to multitask gracefully in a fast-paced environmentComfort working closely with management and leadershipProfessional appearance and presentation Additional Requirements - Cannabis experience is a plus, but not required — training providedProficiency with computers, scheduling tools, and POS systemsMust be 21+ and able to pass required background checks Physical Requirements: Ability to stand and remain present at the front desk or lobby area for extended periods throughout scheduled shifts.
Must be able to occasionally lift, carry, move, or organize office supplies, retail products, and inventory items weighing up to 25 pounds.
Ability to walk throughout the retail location frequently to support operations, customer flow, and management needs.
Ability to bend, stoop, kneel, crouch, and reach when organizing supplies, handling documentation, or assisting with front-of-house operations.
Comfortable working in a fast-paced, customer-facing retail environment with frequent interruptions and multitasking.
Ability to use computers, tablets, point-of-sale systems, telephones, scheduling software, and other office equipment for extended periods.
Must possess the manual dexterity necessary to handle customer identification verification, documentation, cash transactions, and administrative tasks accurately.
Ability to communicate clearly, professionally, and effectively with customers, team members, vendors, and leadership both in person and over the phone.
Capable of maintaining composure, professionalism, and attention to detail during high-volume or high-pressure situations.
Comfortable working in varying retail conditions, including moderate noise levels, bright lighting, and continuous customer interaction.
Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Additional Information: WHY DACUTHealth, dental, and vision insuranceEmployee product discountsOngoing training and growth opportunitiesA professional, respectful, and team-driven cultureA role where your presence, judgment, and people skills truly matterExplore More OpportunitiesInterested in joining the DACUT team but looking for a different role? We’re always looking for talented individuals across our retail, cultivation, manufacturing, and corporate teams.To view all of our current career opportunities, please visit: dacut.com/careers#Retail26 $17.00 - $19.00 Hourly