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Chief Operating Officer

Resourceful Talent Group

We are seeking an experienced Chief Operating Officer to join a fast-growing company in the merchant cash advance (MCA) industry. Reporting directly to the CFO, you will lead a team of five operations professionals (three onshore and two offshore), optimize core business processes, and help scale the company's operational infrastructure in a fast-paced, high-growth environment.

Responsibilities

  • Lead, mentor, and manage a team of five operations professionals.
  • Oversee daily operations, including deal processing, payments, reporting, and workflow management.
  • Manage operational systems, software integrations, and third-party vendors.
  • Troubleshoot operational and system issues to ensure business continuity.
  • Identify opportunities to improve, automate, and scale operational processes.
  • Develop and maintain operational documentation and best practices.
  • Partner with leadership to optimize operations and implement new technologies when beneficial.
  • Evaluate the existing technology stack and recommend improved systems or processes where appropriate.

Technology Environment

You'll work with a technology stack that includes:

  • Lend SaaS (CRM)
  • MoneyThumb
  • DataMerch
  • HyperVerge
  • Additional integrated operational tools and third-party platforms

Experience with these specific tools is not required, but candidates should be comfortable working across multiple systems, managing software integrations, and collaborating with third-party vendors.

Requirements

  • Proven experience leading operations teams in a fast-paced environment.
  • Experience in the merchant cash advance (MCA), alternative lending, fintech, or similar financial services industry is strongly preferred.
  • Demonstrated success improving processes and scaling operational functions.
  • Strong leadership, organizational, analytical, and problem-solving skills.
  • Hands-on approach with the ability to balance strategic thinking and day-to-day execution.
  • Comfortable working across multiple operational systems, software integrations, and third-party platforms.
  • Experience evaluating and implementing process improvements and operational technologies.
  • Startup or high-growth company experience is a strong plus.
Vacancy posted 1 day ago
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