Security Shift Supervisor - Shopping Mall - Chicago

Security Shift Supervisor - Shopping Mall - Chicago Chicago, IL Responsibilities Help supervise operations of an assigned Client site (downtown Shopping Mall) on assigned shift. Report directly to Site Supervisor/Director and/or Marksman / Titan Management. Manage a team of security officers, including participating in scheduling, payroll, training, coaching, development and support. Ensure the Client Site is provided with high quality security services to protect people and property. Handle all escalated security issues or emergency situations appropriately. Develop staff in both technical and professional skills through performance management (coaching, recognition, etc.). Provide the basis of a great work environment by treating staff with respect. Assist in the Coordination and/or conduct site‑specific “on the job training”, client‑specific training and annual refresher training for staff by adhering to Titan’s training standards. Reconcile logs, shift responsibilities and patrols; review incident reports prior to submitting to Site Supervisor and/or Director and coordinate preliminary investigations. Develop/maintain operational procedures and post orders that are always available for emergency reference by staff. Train and qualify to work assigned post. Understands the specific and general post instructions for that assigned post. Maintain practical knowledge of all additional and emergency post instructions that are called for by the client. Maintain access control procedures set by building management. Effectively utilize access control systems, visitor management systems and CCTV systems as needed. Identify all tenants and/or visitors upon arrival. Ensure visitors and vendors are properly signed in prior to accessing the building. Observe departing personnel to guard against theft of tenant or building property. Monitor security cameras that are within the facility. Respond to incidents including property emergencies. Conduct general patrols of the entire property during various hours, if required, including numerous flights of stairs and frequent patrols of the exterior in any weather conditions. Ability to stand/sit/walk for extended periods of time. Assist tenants and visitors with directions and general business information. Clearly and accurately record data such as property damage, unusual occurrences, and malfunctioning of equipment, to building and Titan management. Maintain clear, accurate logs pertaining to people or property including packages. Provide excellent Customer Service to all parties encountered while on duty. Other duties as assigned. Qualifications Education and/or Experience: High School diploma or GED and 3 years of prior satisfactory employment as a security officer or directly related experience. Must be at least 18 years of age. Certificates, Licenses, Registrations: Valid Security License if required by state, driver’s license as applicable. Language Skills: Ability to read, write, speak, and understand English. Bi‑lingual considered a plus. Other Qualifications: Ability to pass pre‑employment drug screen and criminal background check. Must maintain a working telephone number through which the company can contact you. Physical Demands: Candidates must be able to stand for extended periods of time; lift, push, or pull at least 50 lbs.; accommodate foot patrols internally and externally; perform duties regardless of inclement weather. Pay and Benefits $22.00 / hour Paid time off and paid holidays Medical and Dental insurance Opportunities for career growth and promotion Skills‑enhancing training EOE/M/F/D/V Equal Employment Opportunity As set forth in Titan Security Group’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. We collect basic demographic information to comply with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA). Categories include: Disabled veteran: a veteran entitled to compensation under VA laws or discharged due to service‑connected disability. Recently separated veteran: within three years of discharge. Active duty wartime or campaign badge veteran: served on active duty during a war or campaign. Armed forces service medal veteran: participated in an operation for which a service medal was awarded. #J-18808-Ljbffr