Customer Care Specialist

Essential Duties PLEASE NOTE THIS IS AN IN-PERSON ROLE** Responsibilities Answers incoming phone calls and faxes, takes customers’ orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items Maintains open communication with patients/clients and referral sources Responds to patient/client questions and problems Services walk‑in customers as needed Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, items requested Gathers all necessary documentation prior to delivery (CMN, Rx, ABG, Care Plan, Auth, etc.) Verifies medical necessity with physician Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract Verifies payer (with matrix), obtains authorization, expiration date Verifies patient demographics and prior equipment usage with patient Informs patient of financial responsibilities: copay, share of cost, deductible, etc. Enters data and each order (new or otherwise) in system accurately and in a timely manner Processes close and on‑call orders as received Enters notes in appropriate areas of insurance, general, and authorizations in the computer system Process orders to shipping or dispatching for Technician or RT deliveries Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information Attends all departmental meetings, company meetings, and in‑services Reports to work daily and is ready to work at the scheduled start time Works Saturday assignment as needed or scheduled Performs any other duties that may be requested by supervisor or management Understand and adheres to all of SuperCare Health company policies To remain knowledgeable to date on all products, guidelines and insurance coverage trends Maintain a professional safe and clean work environment Must meet minimum monthly goals Schedule – varying start times Fundamental Computer Skills Education and Work Experience Requirements Experience with Medical Supply Company Knowledge of diagnosis and Medical terminology Excellent Customer Service skills Detail oriented Previous Management/Supervisor or Lead experience Proficiency in Microsoft Word, Outlook, and PowerPoint Experience in healthcare, medical and/or HME industry (preferred) Be able to work on multiple tasks, plan and prioritize actions to achieve results and meet deadlines Strong organizational skills and detail oriented Bilingual Spanish Preferred Location Kearny Mesa West - 7243 Engineer Rd, San Diego, CA 92111 Benefits Medical Dental Vision Flexible Savings Account 401K Voluntary Life Insurance Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day. Perks Paid Training Paid Time Off Sick Time Growth Opportunities Employee Referral Reward Program Employee Discount Program Compensation dependent on experience & qualifications with a range of: CCS 1 $17-$26.25; CCS 2 $18-$28.35 Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre‑employment Drug and TB Tests. #J-18808-Ljbffr