VA SSVF - Case Manager/Housing Navigator (67476)

FUNCTION

The SSVF Housing Navigator & Case Manager is responsible for providing comprehensive housing navigation and case management services to Veterans and their families enrolled in the Supportive Services for Veteran Families (SSVF) Program. This position combines housing search and placement activities with ongoing case management services designed to promote housing stability, self-sufficiency, and successful program outcomes.

The Housing Navigator & Case Manager serves as a liaison between Veterans, landlords, public housing authorities, the Department of Veterans Affairs (VA), HUD-VASH teams, Continuums of Care (CoCs), community service providers, and other stakeholders. The position ensures Veterans obtain and maintain permanent housing while receiving individualized support services necessary to achieve long-term stability.

The Housing Navigator & Case Manager ensures compliance with all VA, HUD, SSVF, federal, state, local, and agency regulations, policies, and procedures.

PRINCIPAL ACTIVITIES:
Housing Navigation

• Conduct housing searches and identify affordable housing opportunities for Veterans and their families.
• Develop and maintain relationships with landlords, property managers, housing authorities, and community housing providers.
• Assist participants with housing applications, lease reviews, security deposits, and move-in coordination.
• Coordinate HUD-VASH voucher activities and support Veterans throughout the voucher process.
• Assist with housing inspections, Fair Market Rent compliance, and housing eligibility requirements.
• Maintain a landlord recruitment and retention strategy.
• Coordinate housing placement activities throughout assigned service areas.

Case Management Services

• Provide comprehensive case management from enrollment through discharge and aftercare.
• Complete assessments, housing stabilization plans, service plans, and ongoing case reviews.
• Utilize Housing First, trauma-informed care, harm reduction, motivational interviewing, and strength-based approaches.
• Assist participants in obtaining income, employment, benefits, healthcare, transportation, food resources, and other supportive services.
• Conduct home visits and community-based case management.
• Provide crisis intervention, problem-solving, conflict resolution, and housing retention services.
• Support participants in developing goals related to self-sufficiency and long-term housing stability.

Coordination and Community Partnerships

• Collaborate with VA Medical Centers, HUD-VASH staff, Continuums of Care, Public Housing Authorities, and community partners.
• Serve as a liaison between Veterans and community resources.
• Participate in case conferencing, multidisciplinary meetings, CoC meetings, and community planning efforts.
• Assist in developing community partnerships and resource networks.
• Represent the organization at community meetings, trainings, and stakeholder events.

Documentation and Compliance

• Maintain complete and accurate participant records.
• Document all participant interactions in HMIS and other required systems.
• Ensure compliance with VA SSVF regulations, HUD requirements, HIPAA standards, and agency policies.
• Prepare monthly, quarterly, annual, and grant-required reports.
• Monitor and maintain required participant and program documentation.

Program Operations

• Support program quality assurance and continuous improvement activities.
• Assist with staff training and onboarding as needed.
• Participate in audits, monitoring visits, and program evaluations.
• Assist with program development, outreach activities, and special projects.
• Perform other duties as assigned.

REQUIREMENTS

• A Bachelor's Degree in social work, mental health, counseling, nursing or a related human services field; and 1 year experience in community-based services provision with various populations is required.
• Experience with homeless or supportive housing programs is preferred.
• Demonstrated expertise and experience (4 years) in providing services to a similar population may be substituted for the Degree requirement.
• Knowledge of challenges faced by the veteran population and supportive services available successfully achieve the goal of re-housing and self-sufficiency;
• Prior experience in outreach, case management, intake assessment, counseling and crisis intervention preferred;
• Computer literate specifically with Microsoft applications required;
• Experience with homeless or supportive housing programs is preferred.
• Demonstrated expertise and experience (4 years) in providing services to a similar population may be substituted for the Degree requirement.
• Experience in case management, treatment and services with individuals and families is also preferred.
• Effective oral and written communication skills and the ability to develop effective working relationships with residents, staff, and community partners are also required.
• Strong organizational skills, problem-solving skills, and judgment are desired.
• The successful candidate must also have a working knowledge of computer word processing and spreadsheet programs.
• Knowledge and understanding of team concepts preferred and Veteran of the United States military strongly preferred.
• Experience in street outreach with highly vulnerable populations, particularly those with health, mental health, and substance abuse issues.
• Demonstrated knowledge and experience with advanced street outreach techniques, including harm reduction strategies, crisis intervention techniques, and motivational interviewing.
• A highly motivated self-starter and ability to coordinate multiple projects/tasks at once.
• Knowledge of maintaining and executing confidential information using HIPAA standards.
• Strong written and verbal communication skills are important.
• Good problem solving and conflict resolution skills.
• Computer skills with proficiency in Microsoft Office software.
• Flexible, adaptable, and have the capability to work in a fast-paced, professional environment.
• Able to work alternative work schedules, evening and weekends as needed for operations of Street Outreach and at the request of management.
• Maintain regular, consistent attendance.
• Participate in staff meetings and training as assigned by your supervisor.

KEY SKILLS

• Ability to effectively collaborate and facilitate change, interfacing with all levels of the organization.
• Ability to manage, train, and implement the Waiver Redesign initiatives for I/DD service line.
• High level of oral and written communication skills, interpersonal skills, and facilitation skills.
• Ability to think innovatively, strategically, and analytically.
• Participate in real results strategic process and assist with embedding new initiatives.
• Ability to prepare and deliver effective presentations to external parties and all levels of the organization, including senior leaders.

OTHER

• This position requires driving your personal vehicle for company business. Must be privileged to drive according to the criteria set forth by Agency MVR guidelines.
• Valid driver's license in jurisdiction of residence
• Vehicle liability coverage if driving personal vehicle (on occasion, may be required to transport clients in personal vehicle)
• May be required to drive a van
• Full Education and Work History Background check, OIG Exclusion check
• Negative Drug Screening
• CPR/First Aid Certification must be acquired and maintained once employed