Customer Service Supervisor

Line of Business: Other About Us Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees. What You'll Be Doing Lead and coach the customer service team to deliver exceptional service and operational excellence. Oversee order management, scheduling, billing, and customer communications for hazardous waste services. Partner with operations, transportation, sales, and environmental teams to ensure compliant and efficient service delivery. Monitor team performance, resolve escalated customer concerns, and drive continuous process improvements. Analyze customer service metrics and implement strategies that enhance customer satisfaction and business results. What Are We Looking For Demonstrated ability to lead, develop, and motivate a customer service team in a fast-paced environment. Strong communication, relationship-building, and conflict-resolution skills. Knowledge of regulatory compliance, documentation, and service processes associated with hazardous waste operations. Proven capability to prioritize competing demands, analyze information, and make sound decisions. Proficiency with customer service systems, reporting tools, and business software applications. Work Environment Collaborative office environment supporting hazardous waste and environmental service operations. Frequent interaction with customers, drivers, operations personnel, sales teams, and regulatory stakeholders. Dynamic, deadline-driven setting requiring strong organization, attention to detail, and responsiveness. Focus on safety, compliance, teamwork, and continuous improvement. Opportunity to make a meaningful impact on customer satisfaction and operational performance. What We Offer Competitive base salary, $68,550 to $91,410 annually and participation in our annual incentive plan. 401(k) retirement savings plan with an automatic company contribution as well as matching contributions. Highly competitive benefits programs, including: Medical, Dental, and Vision along with Prescription Drug Benefits Health Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA) AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays Equal Opportunity Employer - Minority / Female / Veteran / Disabled Shaping the future, building successes Heidelberg Materials - your springboard into the future of the construction materials industry. As a globally leading company in the construction sector, we manufacture one of the most widely used products, paving the way not only toward more sustainable production but also toward your personal success story. Our bold and innovative approach focuses on massive CO2 reduction, efficient recycling technologies, and digital solutions - setting new standards for the industry. In our globally connected and locally rooted community, your ideas have the power to shape a better tomorrow for people. With us, you're not just shaping the industry's future; you're shaping your own. Let's get to work! Based in Irving, Texas, Heidelberg Materials North America is part of Heidelberg Materials, one of the world's largest integrated manufacturers of building materials and solutions. As the front runner on the path to decarbonizing the built environment and growing the circular economy in the construction materials industry, we are working on developing more sustainable building materials and solutions for the future. #J-18808-Ljbffr 50026 GRR - Harleyville Inc