Call Center Representative

CALL CENTER REPRESENTATIVE

Location: Southlake, TX | Onsite

COMPENSATION & SCHEDULE

• Pay Range: $20–$22 per hour (based on experience)

• Full-time, W2 employment

• Start Date: January 12, 2026 (next training class)

• Training Schedule: 8:00 AM – 5:00 PM, Monday–Friday (first two weeks, onsite)

• Regular Schedule: Flexible to work ANY 8hr shift between 7:00 AM – 6:30 PM, Monday–Friday (onsite)

ROLE IMPACT

The Customer Service Representative (CSR) serves as the primary point of contact for general customer inquiries. This role is essential to ensuring a positive customer experience and maintaining operational excellence. The ideal candidate will be dependable, detail-oriented, and professional, with the ability to multitask in a structured, service-driven environment.

KEY RESPONSIBILITIES

• Respond to inbound calls and emails, addressing customer questions and policy-related inquiries with accuracy and professionalism

• Research and resolve account discrepancies, escalating issues when appropriate

• Process account updates, documentation, and correspondence in accordance with company and regulatory standards

• Maintain detailed and accurate records in customer management systems

• Support departmental goals by assisting teammates and contributing to a positive work environment

MINIMUM QUALIFICATIONS

• 1–2 years of customer service experience in a call center, internet service

• Strong communication and active listening skills with a professional phone demeanor

• High attention to detail and accuracy in data entry and documentation

• Proficiency with Microsoft Office Suite and CRM or policy management systems

• Ability to complete in-person training and work onsite full-time

CORE TOOLS & SYSTEMS

• Microsoft Excel and Word

• Outlook or similar email and calendar tools

• CRM or policy administration systems

• Multi-line phone systems and call management software

PREFERRED SKILLS

• Experience in insurance, finance, or compliance-based customer service

• Knowledge of policy servicing, billing, or claims support processes

• Ability to remain composed under pressure and manage competing priorities

LEGAL NOTICE

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:

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