ServiceNow, Product Owner

Full-time

FUJIFILM Biotechnologies

Position Overview
You will be the platform steward for ServiceNow, driving reliability, availability, security, and continuous improvement. You'll design scalable solutions, lead enhancements and integrations, and ensure compliance with CSV/GxP requirements. Partnering across IT Operations, Cybersecurity, Enterprise Architecture, QA/ITQ, and business stakeholders, you'll enable high-quality service delivery and measurable outcomes for the organization.
Company Overview
The work we do at FUJIFILM Biotechnologies has never been more important-and we are looking for talented candidates to join us. We are growing our locations, our capabilities, and our teams, and looking for passionate, mission-driven people like you who want to make a real difference in people's lives.
Join FUJIFILM Biotechnologies and help make the next vaccine, cure, or gene therapy in partnership with some of the most innovative biopharma companies across the globe. We are proud to cultivate a culture that will fuel your passion, energy, and drive - what we call Genki.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit:
Job Description
Join FUJIFILM Biotechnologies and help us shape reliable, secure, and compliant IT services for a growing, global life sciences leader. We are seeking a seasoned System Manager to own and evolve our ServiceNow platform-powering IT service excellence across a complex, regulated enterprise.
What you'll do
Lead platform operations and reliability for ServiceNow (ITSM, ITOM, CMDB, Discovery, Catalog/Request, Integration Hub; potentially SPM/HRSD).
Design solutions and implement enhancements, integrations, and workflow automation aligned to governance, security, and performance best practices.
Champion ITIL/ITSM processes (Incident, Problem, Change, Request, Knowledge, Configuration), define KPIs/SLAs, and drive continual service improvement.
Manage upgrades, patches, and release cycles; evaluate vendor updates for impact, test thoroughly, and coordinate deployment and change readiness.
Ensure compliance in a regulated environment; lead/participate in Computer Software Validation (CSV) activities and maintain complete, audit-ready documentation (e.g., 21 CFR Part 11, Annex 11).
Provide second-level support and enable first-level support with clear SOPs, work instructions, and knowledge articles; guide junior team members and vendors.
Coordinate cross-functional projects and delivery (Agile/Waterfall/Hybrid); manage backlogs, requirements, designs, testing, releases, and post-implementation support.
What you'll bring
Bachelor's degree in Information Technology, Computer Science, Engineering, or related field; or equivalent combination of education and experience.
5+ years managing and maintaining large, enterprise systems in complex, matrixed organizations, with 3+ years directly administering and enhancing ServiceNow.
Expertise in ServiceNow architecture and administration, integrations (APIs, Integration Hub, MID Servers), CMDB/Discovery, and platform governance/security.
Experience operating in regulated environments with CSV/GxP or comparable compliance frameworks.
Strong communication skills and customer focus; ability to translate business needs into technical solutions and articulate trade-offs.
Methodical problem-solving with attention to detail; comfortable working with limited supervision and substantial latitude to plan, prioritize, and execute.
Preferred qualifications
ServiceNow certifications: CSA, CAD, CIS (e.g., ITSM, Discovery, APM, HRSD), and ITOM.
ITIL Foundation v3/v4; intermediate ITIL certifications are a plus.
Project management certifications (PMP, PRINCE2, Scrum Master) and experience with DevOps/CI/CD for ServiceNow.
Familiarity with data privacy, access management, audit requirements, SOX controls, and life-sciences regulations (21 CFR Part 11, Annex 11).
Any combination of education and experience, which would provide an equivalent background to deliver against role expectations.
Our programs are designed to focus on maintaining and enhancing all pillars of health with a robust benefits package including medical, dental, vision and prescription drug coverage with the option of a Health Savings Account with company contributions. In addition, we offer an industry leading 401(k)savings plan, insurance coverage, employee assistance programs and various wellness incentives. We support life-work balance with paid vacation time, sick time, and company holidays. Explore a supportive environment that enriches both your personal and professional growth!
As part of any recruitment process, FUJIFILM Biotechnologies collects and processes personal data relating to job applicants. The organization is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations and may share this as part of the global recruitment process with hiring managers in Europe and the United States.
This is a global position that will support all our sites. This position can be based at any of our locations around the globe. Benefits and compensation will be governed by the location that you are based from and considered your home site.
To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.
EEO Information
Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
ADA Information
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (View email address on us.fitly.work).

Apply

Vacancy posted 14 days ago

Similar jobs that could be interesting for youBased on the ServiceNow, Product Owner in Holly Springs, NC vacancy

Cat.com Build & Price Experience Product Owner
$112.71k - $183.14k
...capabilities to help our customers build a better, more sustainable world. Job Summary:Are you an experienced, highly organized Product Owner who thrives on connecting complex data to transform website experiences for customers and Cat dealers?Join our team and help us...
Suggested
Full time
Part time
Worldwide
Relocation
Flexible hours
Caterpillar
Cary, NC
4 days ago
Product Owner
...Role: Product Owner Location: ONSITE- Cary, NC Descriptions: "Job Summary: Experienced Onsite Product Owner with strong Mortgage and Insurance domain expertise to work directly at client locations. The role focuses on face to face requirement elicitation...
Suggested
Q1 Technologies
Cary, NC
5 days ago
Product Lifecycle Manager
Product Lifecycle Manager Hybrid, Cary, North CarolinaWe’re a leader in data and AI. Through our software and services, we inspire customers... ...scorecards, or product health reporting.Experience with Jira, ServiceNow, product roadmapping tools, or enterprise reporting systems....
Servicenow
Full time
Local area
Work visa
Shift work
SAS Institute
Cary, NC
2 days ago
Engineer
...Operations Technology support point for production-area technology issues and escalations.... ...requiring escalation to client's technical owners. Educational Requirement ~... ...system environments. Experience using ServiceNow, ticketing systems, Fieldglass, or similar...
Servicenow
Temporary work
Shift work
Night shift
Afternoon shift
Spectraforce Technologies
Holly Springs, NC
2 days ago
Technical Support Engineer
...administration for lab and manufacturing systems, including Windows 10/11 and Windows Server platforms. Act as system owner for LIMS, Empower, Maximo, ServiceNow, HP ALM, and potentially MES platforms. Administer user accounts, group policies, license management, and patch...
Servicenow
Contract work
Monday to Friday
Shift work
Milestone Technologies
Apex, NC
1 day ago
Workday API Developer
$100k - $150k
...Extend. Exposure to multi-tenant or multi-region Workday deployments. Experience integrating Workday with major SaaS platforms (ServiceNow, Salesforce). How to Apply Would you like to know more about this opportunity? For immediate consideration, please send...
Servicenow
Full time
H1b
Local area
Immediate start
Remote work
Visa sponsorship
Bright Vision Technologies
Apex, NC
15 days ago
ServiceNow Technical Consultant
$100k - $150k
...fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential. Job Title: ServiceNow Technical Consultant Location: 100% Remote (U.S.) Position Type: Full-time, Direct W2 Salary Range: $100,000–$150,000...
Servicenow
Full time
H1b
Local area
Immediate start
Remote work
Visa sponsorship
Bright Vision Technologies
Apex, NC
15 days ago
Technical Account Manager
...task scheduling. You have experience working with Jira and ServiceNow. You are an expert understanding of containerization, AWS,... ...talented individuals as we look to transform our business and products to meet the constantly shifting demands of the ongoing revolution...
Servicenow
Local area
Worldwide
Shift work
Körber Pharma Software, Inc.
Apex, NC
28 days ago
CDL-A Truck Driver - No Experience Needed
$85k - $100k
Job Description Service Transportation is Now Hiring CDL-A Extended Regional Drivers! Earn $85,000-$100,000 per Year - $5,000 Sign-On Bonus* Home Weekly - No-Touch Freight \n Top Pay & Benefits: \n \n ~ Earn $85,000-$100,000 per year \n ~ Start at 55 CPM - after...
Servicenow
Immediate start
Relocation package
Night shift
Service Transportation
Fuquay Varina, NC
8 days ago
Ace Hardware - Cashier/Customer Service Associate - Apply Now
$13 - $16 per hour
Ace Hardware Cashiers and Customer Service Associates assist customers with purchases, operate the register, help customers locate tools and hardware items, answer basic home improvement questions, restock shelves, organize merchandise, and help maintain store cleanliness...
Servicenow
Hourly pay
Full time
Flexible hours
Ace Hardware
Holly Springs, NC
1 day ago
Insurance Agency Owner
...ambitious, business-minded, and innovative Entrepreneurial Agency Owners to join our team! Benefits Unlimited earning potential with 100... ...covering core business skills, sales, customer service, products and systems Continual support: instant access to resources for...
AAA The Auto Club Group
Apex, NC
3 days ago
Servicenow Developer
...Create and manage ServiceNow applications and modules, including form design, workflow creation, and custom scripting. Customize ServiceNow modules and applications to fit the specific needs of the business, including incident management, change management, problem management...
Servicenow
Omni Inclusive
Cary, NC
10 hours ago
Information Technology_USA - USA_Developer
...standards and best practices for enterprise-wide adoption. Production Support & Incident Management Manage critical production incidents... ...and escalations through structured management processes (ServiceNow); coordinate cross-functional stakeholder engagement to...
Servicenow
Permanent employment
Real Soft
Cary, NC
10 hours ago
Scrum Master
$55 - $58 per hour
...coordinating, and managing the design and rapid development of smart products and full-stack IoT solutions, from the device up through cloud... ...Program Increment Planning sessions, scrum teams, product owner syncs, and system demos. Experience executing within Program Increments...
Contract work
Insight Global
Apex, NC
2 days ago
Release Manager
Product Release Manager - Hybrid | Cary, NC We’re a leader in data and AI. Through our software and services, we inspire customers around... ...ExecutionPreferred qualifications Experience using Jira, ServiceNow, and confluence. Experience creating and updating status reports...
Servicenow
Full time
Local area
Work visa
SAS Institute
Cary, NC
4 days ago
Quality Assurance Specialist
...prioritize deliverables, and work together to recommend optimal solution. Effectively manage relationships with DTI service and system owners, business partners, enterprise DTI service partners, and vendors. Provide QA support for managing DTI platform activities...
Servicenow
Planet Pharma
Holly Springs, NC
2 days ago
Manager, Product Security Lead
Manager, Product Security Lead- Hybrid, Cary, North Carolina or Remote in EST time zoneWe’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.If you're looking...
Full time
Local area
Remote work
Work visa
Shift work
SAS Institute
Cary, NC
3 days ago
Senior Retirement Analyst - 401k Administration
...participate in quality control and audit activities.Resolves complex ServiceNow cases in accordance with the Key Performance Indicators, while... ...actionsMust be proficient in use of Microsoft Office suite of products, with advanced skills in Excel and excellent analytical and...
Servicenow
Work at office
Monday to Friday
Flexible hours
Shift work
ABB
Cary, NC
4 days ago
Enablement and Integration Engineer
...documentation while improving tools, processes, services, and delivery capabilities. Manage operational and ad-hoc requests through Jira and ServiceNow, including software order reviews, server decommissioning, CMDB updates, and documentation changes. Serve as a customer advocate...
Servicenow
Contract work
Local area
Remote work
Work visa
Flexible hours
SAS Institute
Cary, NC
3 days ago
Vulnerability Management Engineer
...corporate security policy. You will work with system and application owners to evaluate vulnerability findings, determine risk levels and... ...such as Python, Perl, or Bash. Familiarity and experience with ServiceNow. Strong web application or network penetration testing...
Servicenow
Full time
Work at office
Local area
Work visa
SAS Institute
Cary, NC
3 days ago
Senior Enterprise Business Analyst
...recommendations to contribute to the Enterprise Technologies product roadmapCollaborate with cross‑functional teams to translate business... ...requirement development and project managementExperience with ServiceNow Oracle Fusion, Microsoft O365Experience with acting as a...
Servicenow
Full time
Local area
Work visa
SAS Institute
Cary, NC
4 days ago
Legal Assistant
...and coordinate responses with business stakeholders Monitor and triage Legal Team group mailbox and matter intake systems (e.g., ServiceNow) Update matter management, tracking systems Intranet Support Manage Legal Department content that appears on the Company intranet...
Servicenow
Full time
Contract work
Work at office
Cornerstone Building Brands, Inc.
Cary, NC
3 days ago
Agile Sales Executive
$130k - $160k
...companies.  We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data and enterprise agility to enable intelligent... ...accelerate adoption, and enable organizations to transition to agile, product-led, and AI-first operating models. Our Organizational Change...
Servicenow
Full time
Contract work
Local area
Worldwide
Shift work
Cprime
Cary, NC
2 days ago
Help Desk Analyst
...who will provide first-line support via phone, email, and chat; troubleshoot basic macOS and iOS issues; log and update tickets in ServiceNow or a similar system; elevate unresolved issues; and deliver clear, customer-focused communication. Work Arrangement Standard...
Servicenow
Permanent employment
Contract work
Local area
Immediate start
Monday to Friday
Shift work
Day shift
Red Oak Technologies
Cary, NC
3 days ago
Payroll Tax Analyst
...Inpatriate employees and monitors the impacts to their taxation. Perform other related duties as required and assigned. Resolves ServiceNow cases in accordance with the Key Performance Indicators, while also providing exceptional customer service. Qualifications Qualifications...
Servicenow
Full time
Local area
Remote work
3 days per week
VIVA USA Inc.
Cary, NC
4 days ago
IT Portfolio Manager
$90k - $120k
...portfolio management and financial planning platforms (e.g., Apptio, ServiceNow, Power BI, Azure DevOps).Location Expectation: This is a... ...employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity...
Servicenow
Full time
Contract work
Temporary work
Work at office
Local area
Worldwide
Relocation package
3 days per week
Metropolitan Life Insurance Company
Cary, NC
1 day ago
Insurance Account Manager
Job Description Put your skills to better use. Allstate - The Wright Agency in Fuquay Varina, North Carolina, is looking for an individual with experience in the Insurance industry to join our team as a Full-Time Account Manager. You will be responsible for managing customer...
Full time
Afternoon shift
The Juris Agency
Fuquay Varina, NC
4 days ago
Senior Database Administrator
$40 - $50 per hour
...performance of mission-critical database and application systems across Production, Development, Test, and Disaster Recovery environments. The... ...and cloud-based Oracle environments Experience with ServiceNow, Quest STAT, Config Snapshot, or related change management tools...
Servicenow
Contract work
Temporary work
Immediate start
3 days per week
Mondo
Cary, NC
more than 2 months ago
ServiceNow Platform Architect
$100k - $150k
...fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential. Job Title: ServiceNow Platform Architect Location: 100% Remote (U.S.) Position Type: Full-time, Direct W2 Salary Range: $100,000–$150,000...
Servicenow
Full time
H1b
Local area
Immediate start
Remote work
Visa sponsorship
Bright Vision Technologies
Apex, NC
3 days ago
Leave of Absence Partner
...biopharmaceutical manufacturing facility, offering drug substance production, fill-finish, and packaging under one roof. We're looking... ...the leave process, ensuring a positive teammate experience ServiceNow Case Management: Responds to leave inquiries from teammates...
Servicenow
Full time
Temporary work
Work experience placement
Local area
FUJIFILM Biotechnologies
Holly Springs, NC
a month ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to ServiceNow, Product Owner. Be the first to apply!