Customer Care Advisor

Position Summary The Customer Care Advisor will serve as a customer advocate to earn trust and loyalty through unparalleled service and support. The role is responsible for managing the relationships of our digital‑first customers, encouraging the use and adoption of digital offerings while providing proactive support. Responsibilities Ensure customer satisfaction and retention. Deliver technical, troubleshooting and service support via phone, chat and email. De‑escalate situations involving dissatisfied customers, offering patient assistance and support. Attend and participate in training sessions and team meetings. Adapt to change and respond to all requests in a professional and positive manner. Maintain customer confidence and protect bank operations by keeping information confidential. Inform and refer customers when appropriate for products and services. Perform outbound calls to customers as needed to deliver exceptional service. Qualifications High school diploma required. Basic knowledge of web browsers, digital offerings and products and services. Knowledge of Microsoft Office. Ability to obtain or already hold a Busey account with online/mobile banking. Strong organizational, interpersonal, written and verbal communication skills. Problem‑solving, time‑management and detail orientation. Ability to work independently and in a fast‑paced team environment. Benefits and Compensation Base pay range: $19–$21 per hour. Salary is based on factors including job duties, qualifications and local market trends. The role may be eligible for bonus or incentives based on company and individual performance. Busey provides a competitive Total Rewards package, including 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company‑paid life insurance, long‑term disability, supplemental voluntary life insurance and wellness incentives. For more information, visit Busey Total Rewards. Equal Opportunity Busey is an Equal Opportunity Employer, including Disability and Veterans. For more information, visit Busey.com/Careers. #J-18808-Ljbffr Busey Bank