Customer Service Coordinator II

divh2Customer Service Coordinator II/h2pOur client, a business manufacturing and supply company, is looking for a Customer Service Coordinator II for their Corning, NY location./ph3Responsibilities:/h3ulliManage assigned domestic and international customers to execute error free transactions/liliReceive, validate and enter customer orders accurately and timely using both Optical Fibers PeopleSoft (PS) as well as Optical Fibers SAP order management systems (depending upon source location)./liliFor export orders or NA orders sourced from an offshore location, creation of orders includes a sizable logistics component using Origin Manager:/liliCreate templates in Origin Manager for each ship from location to each customer./liliReference routing guide to select proper carriers and request new quotes from the Global Logistics Organization (GLO) team as needed./liliGather all shipment weights/dims, customer details, and plant details to create bookings in Origin Manager./liliMaintain existing and (as needed) create new processes for all WW CS locations/liliCreate and maintain ePOs for third party vendors and ensure proper approvals./liliApprove allsold through client invoices and review to confirm details are correct./liliFollow specific, detailed processes for orders shipping to designated locations, ensuring adherence to customs regulations. (Stamping, etc.)/liliAssist other Optical Fiber Customer Service (CS) groups around the world as needed with their responsibilities./liliCreate and issue credits/rebates for any fiber issues, price changes, etc. and update the RMA system to then close out RAs created for said credit/rebate./liliBuild product and pricing knowledge to support the generation of an RFQ and quote./liliUse open order and shipment reports to ensure customers Requested Ship Date and client Promise Date are adhered to and when they are not, take appropriate proactive actions./liliTrack shipments to ensure they arrive to the customer when promised and implement corrective actions when necessary./liliCreate and maintain customer profiles and buying agreements into COF and Corporate PeopleSoft systems and interact with COF Commercial Ops to ensure they remain current./liliEnsure OptoCommerce Fiber Data Delivery (FDD) is available for all customer shipments when required./liliRespond to customer inquiries within 24 hours regarding order, FDD and general product information./liliBuild technical product knowledge to respond to customer inquiries and recommend fiber products based on customer requirements./liliDevelop and maintain effective working relationships with Planning, Shipping, QA, IT, Finance, Commercial Ops, Corporate Transportation, Corporate Credit, Customer Billing, Freight Forwarders and external customers./liliWork with customers and Commercial Ops to resolve all customer payment discrepancies./liliTake on project work as deemed necessary and/or participate on business teams as required./liliSupports sales team as required with various analysis/reports/li/ulh3Requirements:/h3ulliExceptional attention to detail in every aspect of work./liliEffective task prioritization with ability to multi-task./liliStrong team skills and able to work in a highly dynamic environment./liliOutstanding verbal and/or written communication with the ability to express ideas clearly and precisely./liliPassionate about quality and customer focus./liliStrong organizational skills and solid problem-solving abilities./liliProficient people skills/liliProficient in Microsoft programs such as Outlook, Teams, Word, SharePoint./liliKnowledge of both Optical Fibers PeopleSoft and SAP order fulfillment systems, Optical fibers processes, and related client corporate processes./liliProactively and positively supports change and can lead change when required/liliMotivated team player and works effectively in a close-knit team/liliAbility to manage and prioritize multiple tasks/projects/liliProficient in Excel/liliPositive attitude/liliResults-oriented/liliHigh self-confidence/liliTakes initiative when opportunities arise/liliAssociate degree minimum required/lili2+ years, manager has strong preference for candidates with 2+ years of experience in Customer Service/ Corporate environment./li/ulh3Why Should You Apply?/h3ulliHealth Benefits/liliReferral Program/liliExcellent growth and advancement opportunities/li/ulpAs an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or expression, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws./p/div